Salem Auto Sales

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My wife and I have purchased two cars here a while ago, and they both have stayed in the family because they have stayed in great condition. Never an issue, and always a pleasure.

last fall, after e-mailing questions, we drove 2 hours and purchased a used Subaru...salesperson had led us to the car with engine running... told us " runs great, just had new timing belt"... within first week, we heard a loud knocking each time it started...our local mechanic discovered a very heavy oil had been used to hide noise...the engine needed major repair... $$$...when I called them salesperson gave me every as-is, no-fault, buyer beware cliché you could think of...no sorry... no offer to help, nothing...a week later I was finally called by the owner and told maybe the could give me partial credit toward another car (forget the hours and money I'd already spent)...sorry, I decided dealing with you wasn't worth it!..I bought another car elsewhere....DON'T WASTE YOUR TIME***BUY ELSEWHERE

recently went in to buy a used 2006 Subaru from Alex at Salem Auto Sales. I had a two hour drive, and so did as much prepping for my purchase prior to arrival. Alex was great getting me pre-approved for a loan and answering my questions via phone. The day I arrived to buy the car he was there waiting and did everything he could to put my mind at ease. I felt he was a genuine sales representative, and I put faith in his word.



Two days after I bought my car, I noticed a strange whining noise coming from the engine. I was a bit frustrated that I had such little time to drive my Subaru before it needed to be checked out, but felt that I might as well ensure there weren't any minor issues that needed addressing.



I took my car to the local Subaru dealership and was floored when they returned to inform me that the gasket heads were failing and needed to be replaced. The technician stated it appeared that the gaskets had been leaking for some time but probably were pressure washed off to hide any evidence of a malfunction. Along with other work recommended by the dealership I was faced with a $3200 bill two days after buying my car!!



Needless to say I was irate. I called Salem Auto Sales only to discover that Alex was out of the office for the next week on vacation. The timing seemed too convenient. I will acknowledge he called me back and left me a voice mail stating he was surprised to hear of such a problem, and that his mechanics had given the car the all clear. He suggested the Subaru dealership was wrong and I should just drive the car. No other help or assistance was offered. After a $13000 investment I was not about to risk driving the car on his good word. I went with the Subaru pros and had the gasket heads replaced. I've been left with an extremely sour taste in my mouth and hope to steer people clear from Salem Auto Sales. If nothing else, please have your desired car inspected by an objective

Very good dealership. Great selection of great cars!

Thank you so much for the help you gave my daughter while buying her first car. It means a lot to me.

I'm so happy with the car I got from Salem Auto Sales. I was recommended to them after an accident. Great decision!

Return customer very happy! Love the service.

Lovely lot, very clean and well maintained. The employees were helpful and knowledgeable of their trade, and helped me make a smart choice. Thank you.

I have had the best experience here at Salem Auto, and I am very glad that it was recommended to me. I was looking for an Acura, and they had the black MDX I had been looking for. Thank you all and you have a wonderful team on your side!

This is a seriously well conducted group of employees. Very informative and helpful through the whole sale, and kept me informed of every thing and took care of all the details, so I didn't have to wonder what meant what. Very impressive and satisfying. Thank you.

I am very happy with the service I received here a few days ago, while looking at a few cars I was interested in. All my questions were answered and I was able to pick out the right one for me. Great sales man attended me, loved his personality and friendliness. Very satisfied. Thank you for every thing.

I was a first time car buyer and I wasn't sure what to expect. Walking onto the lot, I was greeted by a sales man right away. He answered my questions on every thing and was actually really funny. I picked out the perfect car for me and my budget. Thank you for all the help!