Bertsch Moving & Storage - Agent for Allied Van Lines

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Joseph Norris was our sales rep and he was a great help though the bidding and coordination process. When the move started his involvement was done. We had a great team in our Silverton location load our house and it was very typical of how we were treated by Joeseph.
Our delivery was farmed out to about a half dozen 'day laborers' who were very rude and whined every chance they got. The actual truck driver was great (he worked from Bertsch directly). The crew just threw everything in our house, rushing us though the process where we later had to spend days sorting though what went where because they didn't want to follow our instructions.
They also did not include 40+ or our items and made us wait another month to get them.
Then there's the cars. We had them move our two cars. They put one in the big rig, however we were promised both cars would be shipped with our household items (the only reason why I paid DOUBLE the amount it would take for me to hire a care transport company to deliver them). One of our cars got left behind with the other 40+ items. They had no idea as to when we would get our vehicle. They then proceeded to loose the car. They farmed it out to a third party car transport company (probably someone similar to who I'd hire on the open market for half what they were charging me). About 6 weeks later and 3 dozen emails we finally received our car.
I contacted our rep, Joseph Norris for a credit back for the car. I demanded a full refund of the car transport for the whole ordeal (about $1,000 out of the entire $11,000 move), he refused. He stated it was up to us to ask the car moving company for a credit. I told him I hired their team for the move, not this third party they farmed it out to. He continued to ignore my calls or emails. He did eventually send us a refund of $150 for our 'trouble'. I considered pursuing the issue further, however opted to move on