United States Postal Service

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I visited the St Louis Post Office on Clinton Ave on Tuesday, 29 December around 3:30. I was waited on by a very rude, surly, antagonistic woman. I can say it is an example of the worst customer service I ever experienced. I served 30 years in the Air Force, been assigned to 14 different locations to include, Iraq, Germany, Korea and this is this Post Office wins the award for worst customer service ever. The postal clerk seemed to hate her job and customers. She was unhelpful, unpleasant, unprofessional, angry, hostile and rude. I am not sure how she keeps her job? I guess the USPS tolerates this as I read many of the reviews and the comments on Yelp and Google and there are lots of negative comments.

I would rather deal with a robot or kiosk than an employee like the one I dealt with. Like McDonalds, maybe it’s time USPS replace employees with a kiosk, it is cheaper wages, no benefits and a machine will provide better service. This woman needs to be fired.

At first I thought I may have been just me. As I observed her engage with 3 other customers it was the same horrific customer service. In fact one young lady was there to get a passport. She engaged with the same rude employee but unlike me she refused to take her verbal abuse and left telling the rude employee she would take care of this on line vs. dealing with her. The rude employee tried to make amends but the customer was fed up and left. Great job USPS, don’t be surprised when you are privatized because you have alienated the very people/customers that pay your wages. FedEx would go out of business if they treated customers like this.