Trade Secret

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I returned some product in a couple of cans that had clogged only a 1/4 way thru the useage, I was told to return for exchange. When I did the exchange I was told that the cans were a yr old, and that I would be reimbursed this time , however in the future it would have to be returned in 2wks for refund or exchange. I was not told this information kindly, and I am a regular customer.