Red Brick Management

Write a Review314-361-7067

CLOSED NOW - Opens at 9:00am

You will not find better customer service, quality of living, and a professional staff in the St Louis area.

This is by far the worst company myself or my fiancé have ever rented from - we have both been renting in several different states for over 10 years. Some issues we encountered:

- They tried to increase our rent on our lease contract after we had already put down a deposit on the apartment. I had to show them screenshots of their website showing the price ($100 less) before they would agree. When I told them I would not sign a contract at the increased price they said we would have to forfeit our deposit. Honestly, I wish I had just done that and lived somewhere else looking back.

- Maintenance is incapable of fixing even uncomplicated issues, and it can take weeks or even months to get things fixed. It took over a month to get my toilet fixed (it was either constantly running or wouldn't flush) which was a huge issue as I was 8 months pregnant at the time.

- Maintenance, on two occasions did "repairs" on our apartment that led to our downstairs neighbor's apartment being flooded. Not a good way to make friends.

- An account was opened in my name without my consent for sewer, water, and trash when it was explicitly stated in my rental agreement that these things were included in our monthly rent. I had to call this company, get cussed out, have Red Brick call the company, and pay to get a copy of my lease agreement sent to them to get the account closed. This would have been an additional $30/month which lord only knows how much it would have cost on the month that they let my toilet run continuously.

- My sink overflowed and they told me it would be a week for them to fix it. I had to threaten them to get it fixed faster than that.

- They let us go 3 days without a door on our apartment when I had a 6 week old baby, making the apartment completely uninhabitable (it was the middle of winter) so I had to stay with family. Had I not threatened them saying I would call the city to complain it would have taken longer.

- When they did finally replace the door they decided to cut part of it with a circular saw on top of my fiancé's $1,000 grill, ruining it.

- We had a total of three property managers in the year we lived at the residence, each rider and more incompetent than the last. No matter how polite we were we frequently had to take issues and maintenance requests to higher ups in the company as we would either get no response at all, or be pushed around with nothing being done.

- After we moved out, our deposit was not returned within the 30 days mandated by Missouri state law.

- Red Brick tried to keep over $500 of our deposit for carpet replacement saying that our cat damaged the carpet. The only explanation they provided was a quote from a company and photos of the carpet AFTER it had already been ripped out, showing staining. I sent them photos of the same stains from when I moved in, which were documented on our move-in paperwork. They told me that all of those documents and photos are completely meaningless. Two of our neighbors had moved out while we lived in the building, and Red Brick replaced carpet in both of the units, and these neighbors did not have pets. I feel that it was simply time to replace the carpet and they wanted us to foot the bill. Thankfully, I was able to get the remainder of our deposit back but I believe they only returned it because they knew that they had violated Missouri law by not returning it with an explanation within the 30 day window.



I can certainly write more, but I think you get the idea. I had been warned by several friends and neighbors about this company and their practices, and I wish I had listened. I hope my review will save someone else the trouble of dealing with such an awful company.

We moved into the Smile Lofts in Soulard last month from Springfield, IL. I have to say, Red Brick has been very good to us. They worked with us on every detail of our move right down to the best time to move in and right place to park. We've had to call maintenance twice regarding a broken dishwasher soap dispenser and a toilet seal. Both issues were handled professionally and promptly. I also asked that a deadbolt be installed to the apartment upon signing the lease. This is something they did not have to do but graciously did without argument to make my family feel safe. I would say this company has gone above and beyond to make our family feel welcome and comfortable and will recommend this company to any that inquire. Signed, a happy resident.

A very professional company with apartments all over the city. The leasing agents and property managers are friendly and energetic, and they have a full maintenance crew with 24-hour on-call service. While I picked one of their historic apartments in Soulard, I know that they also have many locations in the Central West End, University City, South St. Louis, Clayton, and Richmond Heights. Red Brick is definitely the place to call first for apartments in St. Louis.