Hillcrest Apartments

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There was a severe water leak in my apartment building. Water poured from the ceiling for 12 hours. I was without water, without heat, and without electricity from 2 am until 9 am. Shortly after, a building inspector along with several local officers and firemen, told me my building had been deemed condemned due to safety violations, and I was forced to evacuate. Hillcrest Apartments refuses to provide me with temporary housing, a different unit, and reimbursement for the money I spent on a hotel due to managements failure to honor my lease agreement. They are negligent, unresponsive, and unprofessional. I am homeless and have paid my rent up to date for an apartment that I cannot access or use. Check more reviews from other residents before committing to this company. Save yourself the headache.

There was a severe water leak in my apartment complex that had been flooding since 12:30am-12pm on January 7, 2014. Several residents tried to contact the Missouri Sewer and Water Company as well as the fire department; however there was little that could be done on their part. Attempts made at contacting maintenance did not help as myself, nor any of the other tenants could get in touch with any personnel using the 'emergency number' provided by management. This water leak not only caused damage to residents' units, but there was water pouring from electric lighting fixtures from the ceiling, posing a serious safety hazard. Not only was I in fear of my property being damaged, I was also in fear of my safety as nothing was being done to stop this leakage. For 12 hours water continued to pour from the ceiling, causing the ceiling outside of my unit to collapse. Ameren UE electric company was alerted of the situation and immediately came out to shut off all resident's electricity. I was without water, without heat (in negative degree weather), and without electricity from 2 am until 9 am on January 7th, 2014. At 9 o'clock am January 7th, 2014, a building inspector along with several local officers and firemen knocked on my door alerting me that I had to evacuate my apartment because my building had been deemed condemned due to safety violation’s causing my apartment unit to become uninhabitable. After several attempts at contacting Baumann Properties, I was without any further knowledge or updates in regards to my housing. I was homeless. I contacted Baumann Properties at 2:30 pm on January 8th, 2014 to see if any provisions were being made in regards to the evicted residents. The receptionist who answered my call was tactless, unhelpful, and dismissive. She rudely informed me that the property manager was on the other line and would contact me immediately following the conclusion of her phone call. No one ever called or responded to my emails. My condemned apartment is no longer livable and Baumann Properties/Hillcrest Apartments has said nothing about reimbursing or compensating me for my trouble, nor have they given any provisions for those who were forced to vacate the premises due to management/maintenance safety negligence and carelessness. On January 8th, 2014 I contacted American Red Cross for shelter or housing options, as I have been homeless since I was forced to evacuate my condemned apartment building on January 7th, 2014. I was told by an American Red Cross representative that it is my property manager's responsibility to provide housing provisions. I was told by the representative that they would not be able to help me due to the water main break in my apartment building and it must be taken up with the property manager. On January 8th, 2014, I contacted Hillcrest Apartments, once again, to see if any provisions were being made as to my housing. I was told that the property manager, Tiffany, said that the apartments were 'being worked on' and until then Hillcrest Apartments would not provide any provisions and would not reimburse me for the expenses I paid for a hotel. I am currently homeless and have paid my rent up to date for an apartment that I cannot access or use due to negligence on management's behalf. Baumann Property Company is not only ethically irresponsible, they are unprofessional and careless when it comes to the safety of their residents.

I really love living here. Super affordable and my 2 bedroom 1 1/2 bath is huge. I just resigned my lease and I will live here until I decide to own. THANKS HILLCREST :)

I have been livings here for five years and I love it! My apartment is huge and the staff is great.

(They are not worth one star)Very displeased. I have not had air conditioning for two summers. They placed a loud portable air conditioner in my home and stated that I was not a priority.They were very rude. My ceilings are also cracked from water damage. There is no parking, they break into your cars, gas leaks, the closets have no door openers. It is very ghetto. The security door does not work. My concern is the amenities. Why would any tenant be made to pay full rent for two summers with no air? And the unit is Busted, the air conditioner does not work period. They lied and said they fixed it but had not fixed it. I am very offended by my whole situation, being that I am barely ever in St.Louis. I rent there, but my job travels. I will not renew. They have the nerve to go up on rent, and go down on customer service and the place is so outdated. The staff can at the least be nice. Some of us do work! smh.

The staff is rude and they do not care about the concerns of their tenants.