Hibbett Sports

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I'm normally not the one to leave bad reviews but my experience today at the Hibbett Sports in Jennings Missouri was the most unprofessional and disappointing customer service I've ever received. I went to the store to return two pair of shorts I ordered online that did not fit. I walked in the store only to see an associate sitting down near the shoe section on a bench looking at her phone. After not being greeted I approached the counter only to see Candice (Asst Manager) who also didn't greet me. She grabbed my receipt then meticulously inspected both pair of shorts as if she was looking for signs of wear. I asked her "how are you doing" to try and break the ice because her demeanor and pessimism brought really bad energy. She replied back with have these been worn? I immediately explained that I ordered the shorts online and when I tried them on they didn't fit and my size wasn't available online anymore. She continued to inspect the shorts so I became offended and asked is there a problem. She said " well I see a crease in these shorts". Keep In mind that both pairs of denim shorts have all original tags and stickers on them with no signs of wear. I also explained to Candice that I have been a very loyal customer for years and I would never wear merchandise and bring it back for return. She then threw the receipt on the counter and said "well I'm not returning these since you wanna get Smart, you can go to another store or come back for Jeff to return them". I said " are you serious" I could not believe an assistant manager would treat a customer like this. I called the corporate office after leaving the store and the representative I spoke with called the store to find out when Jeff the store Manager would be there so that I could return the shorts. After the representative got done speaking with the Assistant Manager Candice, she informed me that Candice said the reason she didn't return the shorts is because she didn't feel safe. So in other words Candice flat out lied to the representative making me appear as the aggressor in order to protect her nasty attitude and unprofessionalism. At no point was I irrate or confrontational. I can not believe what I walked into today, all because I wanted to return some shorts I ordered online. I understand people have personal issues and bad days but I did not deserve this experience today.

Very great service. .....i found everything i was looking for with no,I've definitely found my #1 sporting goods store to shop. .....