Fantastic Sams

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DON'T ALLOW YOURSELF TO BE TREATED LIKE THIS!!!!!
Absolute worst customer experience I have ever dealt with I my life.
While in the waiting area a customer came in and she was not pleased with her hair. Ellen the store manager was very rude to the elderly women and told her that she would have to come back because she would have to call her boss and figure out what they could do for her. I was still there when the women came back and Ellen told her the only thing she would do for her was give her a deep condition and would not refund the women. All the women wanted was her hair to look good for the holidays. Ellen’s interactions with the client where very unprofessional and rude. When my hair was done i noticed blue in my hair. Tasha called Ellen because she had left for the day and Ellen said I didn’t see any blue when I left. Ellen told Tasha that she couldn’t do anything today to have me come back in two days. When I came back Ellen sat me down in her chair and said so what’s the issue. I told her that I did not like the blue in it and feel it’s still yellow which we agreed on making it white blonde. Ellen said well if we do anything it’s going to make it more yellow. Then all the other stylist start jumping in saying well it looks good compared to what it was after bleaching. I felt like I was being attacked. I said I am not happy with the blue Ellen said it’s not blue and was arguing with me. She was speaking in a snarky rude voice. I got up and said I did not waste my whole day to come in here and not get my hair fixed. Ellen smart mouthed and said have a great Christmas I said give me a refund and she said no very rudely. I asked her why she would make me wait all day to come in at 2:30 if she was just going to look at my hair and not fix it. She again rudely said I don’t have to work around your schedule I have other appointments.Then I told her I would be calling corporate on her and she said “I can’t wait”. WORST SERVICE EVER & MY HAIR LOOKS TERRIBLE!!!!

I've been getting my hair permed here at least twice a year for the past 15 years. They always do a great job! One time, the perm wasn't holding, so I went back and they cut my hair and fixed it so that the curls came out excellent - for free! I wouldn't be spending the amount that a long hair perm costs if they haven't been doing such a great job!