Continental Cobbler Shoe Repair Tailoring & Alterations

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CLOSED NOW - Opens at 9:30am

Terrible service! My shoes were not finished when promised. They didn't even call me to tell me. When I went in to pick them up the lady couldn't find them. I found them. The guy was at lunch and I had to leave. I called later and was told they wouldn't be ready until next Saturday!! When I asked if they could be ready by Friday (already 7 days late) he said "we'll try". Customer service is non existent. And they expensive on top of it.

I am disappointed at this shopkeeper. While I have been patient over the years of him losing my dress shoes for weeks at a time after calling me that the shoes were complete, but today is the final. My wife took in my leather briefcase to have 4 stitches sewn to hold the shoulder strap on September4th and she checked in in 4 weeks after prepaying for the small repair. She went in two more times to check on it and the last time it was lost and she spent 30 minutes waiting for the keeper to find it.



I went in today after 12 weeks to check on the status. The shopkeeper told me that shoes come first is the policy, so I asked to get my leather briefcase back. He could not find it and told me he would call me. I told him that I would wait- I did for 30 minutes while he searched and did not find it. I told my wife who was in the car. She said I know where it is from my last visit 4 weeks ago. She went in and pointed it out to him then he could not find the strap! He was unapologetic and I had to ask for my money back! The repair would have taken 10 minutes-so why not just fix it and keep a customer?



Crotchety old man who is arrogant and I would NEVER take anything there!