Beck's Furniture

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We picked up a bonded leather sofa from the Folsom Blvd location 12/30/08. Even though the sales lady assured us REPEATEDLY that the sofa would not crack, peel or flake, it started to crack, peel and flake within 2 or 3 years, well within the 5-year warranty period. We had someone from Guardsman (Beck's furniture insurance company) come to take a look at it some time in 2012 (not sure the exact date; have been calling Guardsman to find out, but no one answers the phone). He said it was a manufacturer's defect, but that it would not be covered unless we had accidentally punctured the sofa. They refused to honor their warranty. I keep reading reviews from people who say Beck's and Guardsman refuse to do anything to stand behind their product. We will NEVER purchase furniture from them again, and will NEVER purchase Guardsman insurance, which apparently is also what Ashley Furniture and even Ethan Allen use. More than extremely disappointing--aggravating!

We picked up a bonded leather sofa from the Folsom Blvd location 12/30/08. Even though the sales lady assured us REPEATEDLY that the sofa would not crack, peel or flake, it started to crack, peel and flake within 2 or 3 years, well within the 5-year warranty period. We had someone from Guardsman (Beck's furniture insurance company) come to take a look at it some time in 2012 (not sure the exact date; have been calling Guardsman to find out, but no one answers the phone). He said it was a manufacturer's defect, but that it would not be covered unless we had accidentally punctured the sofa. They refused to honor their warranty. I keep reading reviews from people who say Beck's and Guardsman refuse to do anything to stand behind their product. We will NEVER purchase furniture from them again, and will NEVER purchase Guardsman insurance, which apparently is also what Ashley Furniture and even Ethan Allen use. More than extremely disappointing--aggravating!