Comprehensive Urology

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The doctors at the center are very good. My complaint is with the system they have for patients calling into the center. There are 31 doctors at the center but only one phone number to call when you want to reach your doctor. Your call goes to an answering center where a different person answers your call each time. A different person answering your call each time is not necessarily a bad thing but the system they have for dealing with this is very flawed. If you really need to get in contact with your doctor, they write a message that is delivered to the doctor. In my case, I was returning my doctor’s call and they were never able to confirm that he got my three messages (the first message was first thing in the morning), other than to say, he should have received them. When I called back after the third time, they said they could not connect me directly to the doctor unless this was an emergency. Well, here is where I really lost out. I had an infection that needed to be treated but unfortunately it was not deemed an emergency. I eventually did hear back from my doctor (later in the day) but then I was tied up for the rest of day. So I did not connect with my doctor until the next day.