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Write a Review281-232-2020

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Keep in mind while reading this that I have been a customer for two years with this company, made every payment with no issue.



I made a cash payment for my policy in January and Natalie, the representative, took the money and never posted it to my account. I didn't find this out until I went in to make my February payment a whole month later. She contacted the owner and asked him if he remembered what days she had a hundred plus dollars left over on her report. He told her he would come in and look the next day.



She then told me she was busy that day and she must have forgotten to post it to my account.



I never received a call the next day, I called Natalie and she told me the owner was still looking at the documents. She told me that same thing for the rest of the week before I put my foot down and called their Houston office. Aj, one of the owners, answered and assured me he would look into the matter. He never did and over that next week he started ignoring my calls and never once called me.



I don't know if I received a receipt or not from Natalie that day or not, I'm usually very good about that but I had a long day and I either misplaced it or forgot to get one from her. Either way, I am out of my money and they refuse to do anything to make it right even though they had an extra 100 plus dollars which is the same amount of my monthly payment.



I waited in the office for two and a half hours that one day trying to sort it all out with Natalie and to top it off I had to make the January payment AGAIN before I could make the February payment just so I could drive away covered.



I strongly recommend you don't go with this company, I am now with state farm and have better coverage ( uninsured driver coverage) , a 100 dollar deductible instead of 500, and my payments are lower.



I contacted the Texas Department of Insurance and filed a complaint and so now they are investigating the matter.