The Appliance Firm

Write a Review479-925-8163

This company charged $100 to come and tell me that my dryer settings were the cause of my dryer shutting off. The owner told my husband that he "knew last night" when discussing it in the phone that's all it was-- and he didn't bother to tell us! He also went on to say that much of his business is elderly people who do not understand the settings of their new appliances, and he charges them to come out and "push a few buttons." He refused to lower that amount to the $85 for a regular service call, citing my home owner's warranty as the reason for charging $100. However, when I called the home warranty company I was explicitly told that the service provider could charge less if he chose to, that he was not in fact required to charge the full $100. When I called back to ask the owner to reconsider, he told me "that's just the way it is, Honey" and stated that he "had to feed his family too." I seriously doubt he "needed" that extra $15 to "feed his family." This issue could have been resolved with a $15 refund and a 30 second phone call. Beware of this crooked company!