Rockwall Cycling

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CLOSED NOW - Opens at 10:00am

Nothing but good things to say about this shop. Funny how reviews work- 100 happy customers don't say a word, 1 mad customer lets em have it. Not sure what some of these other pos(t)ers are complaining about but every time I've been in RC, they go out of their way to make sure I'm happy. I've seen them bend over backwards for the experienced racer all the way to the kid with his first BMX. I think our "w@l-mart" society has taught us that the customer is always right. Well, guess what, we're NOT. Be leery of 1 star reviews. Somebody probably didn't get the deal they wanted.

I had disagreement at RC with one of the techs. I was leaving and taking my business elsewhere. Another tech stepped in and took care of the issue. I sent an email to the info@ address thanked the tech who helped me and reported the tech who did not. I concluded by saying when the time comes for a nicer bike I will shop elsewhere. I received a vile, insulting and degrading email from someone who Identified himself as the owner. He told me things such as I should bow to my knees and give praise to God for such a blessed life and move on down the road that your biggest instance of being"crapped on" is that the staff of our local bike shop. Good gravy...get a grip dude! is another line. In response to me shopping elsewhere he said. the threat of purchasing your mythical new bike elsewhere is, quite frankly, a blessing to me. Actually, we thank you for your threat of purchasing your putative future new bike elsewhere... He added "I have absolutely no desire to ride a bike with you." which is probably a good thing for me. He then went on to basically say that his mission is to promote health and fitness and that I detracted from his mission with my irrational dilussions. All I did was complain about an employee. I posted this on a social media form for mountain bikers. Based on the number of people who have contacted me publicly and privately thanking me for posting it because they too where treated poorly, I'm surprised this review source is'ntoverrun with complaints. I removed the post on the forum because it turned in to fast moving storm of negativity towards this shop. Also the organization asked me to remove it because of a few complaints. I think one of their Local Bike Shop sponsors was very unhappy but thats just a guess.