Metroplex Women's Care

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I recently had a total LAV H. Dr. Gilean is the best! She takes the extra time to make sure you're properly taken care of and fully understand all options. Her nurse Kim is awesome too. I've always received call backs in a timely manner. The office staff is friendly and efficient. So happy to have found such a great group in the Rockwall area. ❤️

They delivered my third child and everything was fine until I was in labor and Dr.potter got angry with me navies she came in to deliver and said I wasn't ready. Takes her gloves off and throws them down saying "she's not ready." Then after my 6 week check up I can't even get an appointment anytime within reasonable time frame. It takes a month. I had a serious issue and called to get in and they couldn't see me for two weeks. Never going back again. I shouldn't have to beg for service.

An absolute mess!!! I am so frustrated with these people. Before I ever went there I called their office and asked if they accepted medicaid. They told me yes but only as a secondary. I said "GREAT" mine will be secondary, that's perfect. I went in for an sono because I had cramping. They ran the sono and the gentlemen said everything looked fine. I went back to work. Later that day my husband calls me from home and said the office called and said I needed to call them back. My husband being concerned by the message proceeded to call them numerous times and they said someone would call him back as soon as possible. Over an hour later still no call so he called back again. They still wouldn't tell him anything, so he then called me at work. By this time he's been trying to get answers for hours now, so I call because now I'm concerned (I've had miscarriages before). They get on the phone and tell me that something is wrong on the sono and they aren't seeing the yolk sac. This, of course, devestates me! I cry the rest of the day at work.



They tell me to come in for blood work that friday to see if my HcG levels are rising and if so that would be a good sign. I go Friday and get blood. I ask when we will know something because at this point I've been crying over 24 hours worried about our baby. and they said not until the next Tuesday. I'm crying my eyes out and I get to the front and the lady up front sees that I'm upset and asks what's wrong...I told her I was devastated to have to wait 4 days to see if the baby was okay. She goes to talk to someone in the back (a lady who had been in the room when the sono was done) and she comes out and is looking at me like I'm crazy for being so upset. She says to me "honey, I don't know why your upset, your sono looked fine. It's just too early to see the yolk sac, we are ganna do another sono next week and you'll see everything is going to be just fine." I was so confused at that point...why did they call me and say something was wrong then? I started to do research on when you should see the yolk sac and found that she was right, I was only 5 weeks pregnant and it sometimes won't show until 6 weeks or so. I went back the next week and the yolk sac was showing. Still they charged me ANOTHER co-pay of $50 even though it was a recheck.



Then last week I got my medicaid papers all filled out and the medicaid lady had to call Metroplex women's care and make sure they accepted it and they told her no. So I called them and said "what do you mean you don't accept medicaid. I was told you accepted it as a secondary, otherwise I would have never come here in the first place". Their response "oh I'm sorry, someone was mistaken. We don't accept medicaid as a secondary. I'm sorry.



At this point I wouldn't go back there if my life depended on it. No one has any idea what anyone else is doing.



What a mess! Pregnant women aren't supposed to get stressed out especially by their OBGYN.



Get it together people!

At the beginning they insisted I come in as soon as I found out I was pregnant for a “pelvic exam”. Upon arriving they said “congrats, you’re pregnant”, charged me, and sent me on my way.



They also kept talking me through my first pregnancy, even though according to the massive questionnaire I filled out I already have a baby. By 30 weeks in STILL no one could seem to remember it wasn't my first pregnancy. By 30 weeks I was also still occasionally seeing the nurse practitioner. One visit I would see the doctor and a potential issue would be identified, the next visit I’d see the nurse who had no idea about my previous visits and would ultimately ask ME if they had given me medicine or if additional tests needed to be done.



When I called to express my concerns, I was hung up on. I unfortunately had to switch doctors at 30 weeks at which points my medical records were never sent, causing me to miss important late-term appointments. They pretended to look in to it for me for 15 minutes (having never asked my name, oddly enough) and ultimately I was hung up on again. I can’t stress enough that you should NOT use this doctor’s office.

I can't recommend MWC highly enough. Dr. Julia Gillean and nurses are FABULOUS. The staff is also friendly and efficient. I've always received the warmest and most competent care with MWC. They go out of their way to provide the best service, and they follow up on everything in a timely manner. The new office looks great, too. I actually ENJOY going to the doctor!