Riverside Metro Auto Group

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CLOSED NOW - Opens at 7:00am

My daughter took her hyundai in to get an estimate for repairs. After charging $120, Nick met with her&gave her a general idea of what the repairs would cost.($3000-$4000)He DID NOT give her an itemized quote, LIKE SHE ASKED&paid for.He said that they did not give out itemized quotes until she agreed to get the repairs done there.

I called the service manager,Jim Sams,& told him about the situation & what Nick said.Jim said that there was NO WAY that Nick would have said that.He repeatedly talked over&interrupted me,&generally acted with ZERO sense of customer service.I was shocked that someone in a service industry was being so flat out RUDE to a potential customer.

I did finally get an estimate faxed to me.Since then,I have gone to two different body shops to get itemized quotes.THE MOST EXPENSIVE of the two quotes, was $2100.Not only does this dealership provide horrendous customer service, they also rob you blind.I WILL NEVER GIVE THIS DEALERSHIP ANY OF BUSINESS AGAIN.

NEVER EVER GO HERE! I bought a brand new civic in Sept 07 and it has had multiple problems since. I don't blame Honda, I just wanted to be able to drive away in a reliable Honda. When I spoke to the owner (Richard Michaelson), he was beyond horrible...demeaning and belittling. He accused me of being "uneducated" and went on to raise his voice at me and refused to help me with my situation. He stated "go talk to a lawyer about lemon laws and then you can call me and have an educated discussion about lemon laws". When I went on to explain that his sales mgr was the one who brought up lemon laws, not me he stated "WHAT! I will bring him in here right now and terminate him and you can help find him a job". I was absolutely dumbfounded. When I explained to him that I have had problems with my car every few months since it's purchase, he proceeded to explain basic math and referred me to another dealership to have my repairs done.

I don't feel they are an honest dealer. I have 54,000 miles on my 2003 (with original tires) and yet 3 times they have said I needed my brakes repair. The last time, they wanted over $500 for brakes. I took it to a reputable tire & wheel place and paid $184. They also call you when your car is ready for pick up and you still end up waiting 30-45 minutes in showroom for your car. Corporate office (Hyundai Motors of America in Fountain Valley) is no help dealing with complaints. They give you such a runaround until you finally give up!

I will never purchase another new vehicle from this dealer. They were not honest with the payoff amount of the vehicle I traded in. They should have used the payoff amount on the credit report but did not disclose that amount to me or have it noted in any of the paperwork. After a few months, they contacted me and wanted more money. I understand that the sales dept does this on a regular basis and they then will take you to court. BEWARE OF THE SALES DEPARTMENT!!!!