Compass Pest Management

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On December 18, 2014, just before Christmas; I needed the house exterminated due to an Ant infestation. Compass Pest Management located in Riverside, CA provided the service needed.

First, Compass Pest Management insisted on major preparation for the extermination that didn't coincide with the work performed. They stated that they needed "everything removed from all the lower cabinets in the entire house". However, the exterminator only performed work under 4 cabinets, which took him about 10 min to complete, but took me several hours to complete the prep, which was unnecessary.

Second, the inside work the Exterminator performed caused a great deal of trouble because he failed to communicate very important information. The Exterminator squirted some "Thick Gel" under each sink where cracks or gaps formed around the plumbing that protruded from the wall. However, all the cracks around the plumbing had been caulked by me days before. He applied this "Thick Gel" around the outside of the caulking and not until later we discovered that this so called "Thick Gel" was an Insecticide Bait that would slowly eradicate the Ants, but also attract many more Ants.

However, what should have been communicated beforehand was that the "Thick Gel" was an Insecticide Bait that would initially increase the population of Ants to consume the bait and then it would take about a week to see results of eradication of the infestation. If this would have been properly communicated to me than I would have asked one fundamental question: How can Ants get to the Bait Gel when the cracks have already been sealed? I now know the answer to that question: They will come from other places to consume the Bait Gel, which would simulate an infestation of Ants. Therefore the question now becomes: Why would a person apply the Gel into an area that has been sealed knowing that Ants would travel thru the house to get to the Bait Gel, which simulates an Ant infestation?

So here's what happened, in all 4 places (three bathrooms & Kitchen) that the Exterminator applied the Bait Gel resulted in an infestation. Because all 4 areas were already sealed, the Ants had traveled threw the walls and baseboards to get to the Bait Gel. This occurred in all 4 areas and on three different occasions. The last occasion was the most damaging because it was on Christmas. Ants are already a real nuisance when they get into your cloths, cabinets, closets, hair, nose, ears, electronics and appliances, food, even on the dog! BUT on Christmas day it was especially horrible at about 2 am in the morning when the Ant infestation in the kitchen began. When I informed Compass Pest Management about what had occurred and that I was unhappy with the lack of information. They stated that they were "sorry for the inconvenience that this has caused in which they were busy that week and forgot to mention instructions that are usually included". Actually this was more like a disaster and although I accepted the apology it can't change the fact that Christmas was ruined, which was not some small inconvenience.

Hindsight is 20/20 in which I should have initially asked more question about the so called "Thick Gel", but the Exterminator seemed non talkative and irritated that I was even following him around the house when he went to each room. However, if I had known what this "Thick Gel" did I would have canceled the extermination until after Christmas.

Bottom line: Compass Pest Management did not communicate that the "thick Gel" would cause an influx of Ants, which occurred on Christmas day. The unnecessary prep work added insult to injury in which my time was wasted.

Therefore I would not recommend this company, the 1 star is justified.

These guys are absolute professionals. They will bend over backwards to get the job done and do it in a great workmanship fashion. I have never had any issues and I have used serval different people in many different transactions with them. They are always kind on the phone and get the job done in a reasonable timeframe. 5 STARS!!!