Famous Footwear

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CLOSED NOW - Opens atTomorrow 10:00am

bought 2 pair of shoes for sons concert, but friend gave a pair to use . I left shoes in car with plan to return them as my son never wore them. They had been opened prior to my buying them and when I tried to return it, the asst mgr who sold me the shoes gave me a look as if he had worn them . She was the same person who sold e the shoes and I explained to her I did not even have him try it on and left them in the car. I even showed her the text that was sent to me by my wife 20 min after I bought the shoes that told me not to buy it. I went on to explain I had planned to buy some shoes anyway and she said go and bring your shoes and then I will ring it up. They had sold me those shoes that looked the way they do and clearly it was a tried on in the store prior to buying it. In any case I understand that I would never return used shoes and did not appreciate the tone and attitude of this Assistant manager. From now on I would recommend taking a picture of any shoe you buy at this store , just in case if you buy something for a family member in case it is the wrong size, etc.

Very Disappointed

This store has the worst customer service ever. I passed 2 associates and neither spoke to me. When I asked for help she just said what is out here is all we have. It took almost 5 min of me waiting in front to get help to check out. Who ever runs this location is a joke! If your employees don't

They don't help you find what you need and when you do find what you want they try to get you to by something else. They also have attitudes towards the customers. When you're in the store it seems as if they don't want to work or help anyone. They are always at the front of the store talking or not paying attention to the customers. I had to go find a associate to help me get a shoe down.