Cedar Animal Hospital

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I absolutely cannot say enough great things about the doctors and staff that we have dealt with. So far we have interacted with Dr. Jennifer, Dr. Heather, and Dr. Kyle and each are kind and very knowledgeable. The staff has been on point and their prices extremely reasonable. I wouldn't hesitate to take my furry family member to this practice.

Our Rottie started wimping and limping and we took her in to Cedar. We saw Heather who took excellent care of her. Heather called us many times to see how Susie was doing after we took her home. Unfortunately, Susie got worse. Heather tried different meds but realized that the meds only prolonged the agony that Susie was in. We had to make a decision as to whether to keep trying different meds or have her put down. Realizing how much pain she was in and seeing that she was in so much pain, we decided to have her put down. We brought her in and Heather explained everything about the procedure to us. She stayed with us through the whole time we were there. It was very upsetting to us and we cried when we realized she was gone. I cannot say enough about the care and compassion Heather gave to us. She told us after this was done that we did the right thing and that she would have done the same. She now takes care of our little schitzu and is so wonderful with her. I will never go anywhere else and I think that these people who have written bad reviews are crazy. I have never seen any of these vets being mean to any dog or cat. They are always so very compassionate.

Being clients for 15 years obviously means nothing to Dr. Kyle. Letting my 9 year olds SERVICE DOG suffer was obviously top priority

This is one veterinary office to steer clear of. Several months ago, we went to pick up my dog from boarding there, and she was whimpering excessively when she was brought out. Although I have never seen her whimper like this before, we made an apparent mistake and gave the staff the benefit of the doubt by bringing her back for boarding this past weekend. When she came out, she was not her usual hyperactive self, and over the next several hours, her condition worsened. She began acting disoriented and lethargic, and she also developed a significant limp. Her right eye was also bloodshot and unfocused. When I called to ask if they had given her any medications or sedatives, the vet with whom I spoke told me that sometimes animals just behave that way after being in a cage for a long period of time. An investigation needs to be done of this facility, and until then, I adamantly discourage anyone from bringing his or her pet there.



To make matters worse, when I called earlier that day to address a dispute that had happened in the lobby, the staff member I spoke with condescendingly asked me just who I would tell about the situation since she wouldn't listen to me, spoke to me as though I was a child (I am 23 years old), and hung the phone up on me. I filed a complaint with the Better Business Bureau, and as far as I know, Cedar completely ignored the complaint, as I never heard back on it. A paying customer files a complaint with the BBB, and you don't so much as acknowledge it? That sure makes it sound as though the Cedar staff give a darn about the service they provide their customers.



Richmond Hill has several other veterinary facilities with much more professional and ethical individuals on staff. Cedar Animal Hospital may offer cheaper rates than other facilities, but that is about the only positive they have to offer.

I have been showing dogs for over 40 years and Cedar Animal hospital and there staff are the BEST......I also do a lot with rescue dogs and they have gone the extra mile to help me , help them . I breed toy dogs Brussels Griffon's and they are not the easiest breed to Breed but at Cedar they do all the testing I need to have health pup's......I can't say enough good things , except Thank You for all you do....Bev Strange , Marsdon Griff's

My cat went to the emergency room for a hypoglycemic attack. When we took him there, he was very weak and could not sit up, but he'd only been that way for less than 30 minutes when we found him, so the emergency vet was able to stabilize him with fluids and sugar. In the morning he went home with us and was 95% recovered (still a little tired but walking around and alert) and we were so happy! But they suggested that we take him to our vet for a follow up just in case.



We took him to Cedar and they were very busy and took him in without us getting to talk to the vet, but we told the secretary what had happened, and sent all of his records from the emergency vet. They wanted to keep him in the hospital over night. This sounded great to me because I thought it would be best for him to be monitored throughout the night as he was at risk for these attacks. Little did I know that they don't actually monitor the hospital. They check on them at night, then don't return until 7AM. During the night he had another attack, and because no one was there, he suffered that way for many hours, and they said they had to resuscitate him because his heart had stopped. They said it was another attack because they weren't giving him enough sugar so they increased his sugar. They told me the vet would take him home on the second night to watch him, but he was already too weak by then and died. If that had of been done the first night, he wouldn't have died because it would have been noticed immediately that he needed more sugar. For that matter, I could have just kept him home and watched him myself. I asked them why they didn't take him home the first night, and they said because he was doing so well, they wouldnt normally do that. I told them that I had emphasized to the secretary what had happened, that it was a sudden attack, and thats why we were bringing him to stay the night in the hospital, so that he could be monitored. She should have told us then that the hospital is not actually monitored. Maybe this is standard practice, but she could have clarified that to us and we would have made a better decision. Instead I have over $400 bill (plus $600 more from the emergency vet) and no little kitty, who suffered very much, when he could have made a full recovery.

I am regretfully writing this review because our cat has passed due to complications from his "routine" dental cleaning and extractions performed at Cedar Animal Hospital.

When we brought our cat in for his dental cleaning we were told that he "did great" and had to have a few teeth pulled. We were given no post-operative instructions and left to figure out his aftercare on our own. Two weeks later after little to no healing, fresh blood still coming from the extraction sites, facial disfiguration, and general lethargy, we were given a new antibiotic to try. Apparently, this was the norm for a routine dental. After another week of no improvement, he had to be hospitalized, given IV antibiotics, and anesthetized for a 2nd time to "see what was going on and why he wasn't healing the way he should". After hearing nothing from them on the day we were suppose to pick him up, we finally called at 11:45 and were told he was fine to go home...if we could get there in 15 minutes. It was Saturday and everyone had better things to do. Thankfully, we live nearby. We were told that during this procedure, a "routine" piece of bone was removed from the extraction site. He was brought to us covered in dried feces all down his left side and dried blood around his mouth and chest. Through the weekend we were still having no improvement, so I started to do some research on my own and found the following:

"Failure to treat fractured teeth with pulpal exposure may result inperiapical abscessation, mucosal or cutaneous fistulation, chronic rhinitis, osteomyelitis, and ocular discharge."

In other words, tooth roots were broken (and possible facial bones) during the extractions and left to become infected and cause an abscess in his brain.

At this point we decided to get a second opinion and found a fantastic veteranarian but it was too late. On Friday night, he was stricken with sudden-onset blindness. On Saturday, he started showing additional neurological symptoms and had to be euthanized. To this day, we have heard nothing from Cedar Animal Hospital, neither checking on his progress nor sending condolences.

I know that nothing can be done for him now. I am writing this in hopes that someone doesn't make the same mistake we did. Our cat suffered because of these "so-called" veterinarians. STAY AWAY FROM THIS PLACE!!!!!!!

Cedar Animal Hospital has three outstanding doctors who are on call around the clock to offer the best care for our pets. When we did have a weekend emergency, the doc on call quickly called me backed and walked me through the steps to ensure my pets comfort until she could be seen 1st thing the next morning. When I went to pick her up, I was so shocked at how reasonable the bill was! The staff is always friendly and willing to help however they can. I could not be more pleased with the services found at Cedar!!!

Vet clinic is good only if issues occur 9-5. Very unwilling to provide critical pet health assistance after hours; even for customer in good standing with many pets($$$). We've had difficulties with staff doing a thorough records review prior and during our visit. Several times we have discovered vaccinations due after the visitation was complete, or prescription dosages not properly descriptive. We have been charged for incomplete services. This vet clinic was dissapointing when it counted most.