Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number. That’s why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It’s why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We’ve grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.
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Reviews

LB
Linda B.

04/26/2017

Provided by YP.com

Their slogan is "The World's Greatest Bank." And it did use to live up to that. I'm sure they think it's progress but they have changed their phone number from being answered here locally to a call center in who knows where. Can take up to 5 minutes for the call center to answer and forward my call to the local bank. Is changing where the number rings (still a local phone number) to ringing at a call center more efficient. I don't think so. When the call center answers you have to listen to a list of items that are not relevant to what you are calling about and then they want all my account info when I'm calling with a question has nothing to do with my account. My time is just as valuable as theirs. That's why I rated it 4 instead of 5.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri:
Sat - SunClosed
Extra Phones

TollFree: 866-486-7782

Payment method
debit
Amenities
ATM
Categories
Banks, ATM Locations, Commercial & Savings Banks, Credit Card-Merchant Services, Internet Banking, Investment Management, Loans
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