Regal Nails

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Been coming here for several years. Great service and friendly staff. Super clean and affordable!

I went to regal nails on my lunch break at the Walmart Store on 350 Highway in Raytown Missouri on October 7th to get a Polish with Gel topcoat but when I got home the Polish started to peel right off my nails. I went ahead and removed the Polish that they applied and repainted them myself. The next day I went back to the shop to tell them what happened and all they could tell me was they would redo it for free. I thought about it and decided I didn't want them to redo it I just wanted my $12 back. On October 9th I went back to speak with the manager Nick in reference to this and of course he wouldn't refund my money he kept insisting that I come back and let him redo it.

Well the red flag went up when he came to me and told me that they didn't do refunds and that was their policy but I didn't understand that because when I got there I didn't sign in or anything or read anything concerning no refunds. Of course I got mad and demanded to talk to the owner he gave me the owners number and I explained to him my situation but he too didn't give me any satisfaction toward this incident. In fact Mike the owner and Nick the manager had one of the cashiers called for security because they felt like I was disrespecting them and reference to this situation.

What I understand is where is the customer satisfaction? They wanted me to continue coming to them so they can mess up my nails some more. Well I wasnt goin to allow them to continue using the acetone on my overlay so that my overlay would start lifting due to the use of acetone I might look dumb but I'm not I know exactly what their intentions was when I saw them using the acetone to remove the nail polish. I think that's crazy and unfair because they continue taking their customers money but don't care if they're satisfied with their service or not.

I have an option of allowing them to correct the problem or choosing not to use their services... this particular Regal Nails is the worst place ever to patronize due to the lack of concern for their customers. It's about money money money to them!!! I will never ever go back to that company for any type of services nor will I ever recommend them to anyone. They are truly a disappointment!!



Nick the manager and Mike the owner of this location really need to go back to take some training on customer service they both are a lost cause!!!!