Forget Me Not Floral

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I have never been so disappointed in a purchase or the customer service I received. I called in and ordered flowers for my grandma who, was having surgery. I was charged extra for same day delivery. I asked for a specific arrangement, by name, off of their website. The person on the phone asked me "is that the one with the lilies?" The arrangement that arrived to my grandma was nothing like the picture on their website. It was missing key flowers and the substitutions used did not match and were not of the same value. When I called to express my concerns, I was told to slow down. Then I explained what was wrong to which the manager had the audacity to say "what do you want to do about it" instead of offering a way to fix the issue. Then I said that I don't live in Rapid so I can't return them to which she said "well I don't see why that matters." I was finally able to arrange for someone else to return the flowers, thankfully.
I will NEVER order flowers from this company again and I will be sure to tell everyone I can to never order from here either.