Ufuria

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CLOSED NOW - Opens at 7:00am

Refrain from boarding your pet here. They sent my dog home with the WRONG FAMILY!
7/16/17 After paying for his boarding/playtime, HE was bolting for the door. He looked identical to mine. My dog is trained. I assumed he was excited to go home. MY dog is VERY well mannered. We washed him and brushed his teeth. He peed with his leg up and farts. He ripped and broke the screen door and handle, all within 1 hr. He constantly barked and scratched the glass! We gave him a sedative. We started him on antibiotics.The scratches on his nose I later found out are birth marks.
Within 1 hour I called Ufuria. Without accusing them of maltreatment, I questioned his behavior during his stay. This just WAS NOT MY DOG! I swore to my husband that they had to have abused him in some way for him to act so irate and not his normal self. I was assured nothing had happened during his stay. He ate well, played well, listened and was overall a good boy. No notes were in the system and I was left to wonder what was wrong.
7/17/17 - MY dogs ears happen to be short and barely touch the corner of his eyes. THIS dogs ears covered his eyes with some to spare. I completely lost it. I called Ufuria demanded that the owner call me ASAP. I wanted to know how many black labs were boarded with mine, if my dog was still there or where he was. I went Upland pet hospital and scanning the dogs microchip.
Ufuria called, confirmed there were 2 identical labs that weekend, and laughed at the mistake. Her husband took the collars off the dogs before playtime.
I cussed this woman out, demanded my dog and that she call the other owner, who didn’t even call to complain.
We got Rocky by 9:15pm. The other owner had the nerve to say, “I knew this wasn’t my dog because while walking him, he was so good and well-mannered and my dog is barely starting his training with me.” I believe he was only making the switch because he was forced to. Ufuria reimbursed us for the boarding, our screen door and door handle.

The owners of Ufuria are a TOTAL JOKE! I had a bad experience with the grooming of my dog. Where they quoted one price then charged another, took less than an hour with my dog and didn't even complete all the service like clipping the nails and trimming the hair between the pads of her feet. On top of that they didn't even tell me that they didn't do this. I left and noticed the nails and hair weren't clipped and went back and the lady working the register said the groomer had already left. So I guess it's a wham bam type service. No appt was made to come back and have the nails clipped. I explained how disappointed I was in their service and asked to have the owner call me and she said she would have him call me. I waited and waited and didn't hear back, so I emailed Ufuria describing how I felt and what had happened. The man claiming to be the owner emailed back and said that I could get a refund. I then went in to initially speak with the owner rather than be so informal with an email. And I was told that I couldn't speak with him that he was busy. I got the refund, then upon walking out of the store I saw the owner going outside so I spoke with him and explained how I felt and why. That they quoted one price then charged another and didn't even do all the services and didn't even tell me this. And that nobody had booked me an appt to come back and that the groomer wasn't there when I dropped my dog off and when I returned to pick my dog up an hour later that the groomer was already gone. And that he was suppose to have called me. He said that his employees said that my dog couldn't sit or lay down for long periods of time, I told him that info is incorrect and that it's weird she does with the vet and with other groomers and does at home. He apologized for all of the misunderstandings and asked if I got my refund and he said that he understood everything and that he would like it if I could give them another try in the future.



Then I called for an hour straight trying to get some information and nobody ever picks up the phone at this establishment. The woman owner calls and takes an immediate attitude with me and asks why I am calling because they don't want my business. I explained to her that I spoke with the male owner and that's not what him and I discussed outside of the business that day. She said well that's how it is and if you want to hear if from him I will put him on. He gets on the phone and says that he doesn't remember telling me that he wanted me to try them again and that they don't want my business. I told them that as owners of a business that they are a bunch of crazy nuts and hung up.



I have never had someone treat me like this. I wasn't even calling to have grooming done, it was a question about something else.



I will not EVER enter this establishment at all EVER! Not to buy anything after being treated like this.



To all my Facebook people please don't use this business. I will be letting the merchants that use this business to sell their products know what type of people run this business.