Exclusive Alterations at North Hills

Write a Review919-788-0048

I have never encountered such poor customer service. The owner talked about me behind my back with another customer when I asked if I could have a 5 day turn around on a couple of dresses with minor alterations after they had proposed a 3 week turn around. When I came to pick them up the price was more than what I even paid for one of the dresses. When I questioned the cost, she would not negotiate and became rude and confrontational just like one of the other reviewers commented on. She also would only except cash or check which was a HUGE inconvenience. I went to this place thinking I would give my neighborhood store some business, but I will never go there again and make sure everyone knows about my experience.

Don't let the expensive price and seemingly polite and professional owner/manager fool you. This alterations shop does not stand behind their work nor do they value their customers. I am the type of person who is happy to pay more for quality service so I was initially attracted to this business specifically because of their high prices. I assumed the high price reflected the care and quality with which they would approach their trade. I was however extremely disappointed when I came to find that when confronted with an issue with the quality of their work the owner/manager became very rude and confrontational, going as far as to lecture me about the proper way to run a business. This is something I might expect from a low price establishment however at a place charging such a premium I expect to be treated with more respect. There are many other tailors in town which will charge less and work to ensure you are a happy customer. I will never take my clothing to this business again and I would suggest that if you care about your clothing or your money that you do the same.