Big O Tires

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it's one star because it won't let me leave a no star review. This is for the Big O Tire Store in Queen Creek Arizon on Power rd just south of Pecos rd.
Ok, bought four Nitto Crosstec HDs (good and I like them) from them at a reasonable rate. Came with all the bells and whistles (3yr warranty and balance/allignment). After FOUR hours I got my truck. As I drove home I noticed the alignment was severely off, it pulled to the right so much I had to hold it left to go straight. No biggie, it's a new set of tires. (four hours!) So I went back immediately. Over an hour later they try to tell me my rear axle is not in alignment and that is what is causing my truck to pull one side. I laughed. Something this severe would never have been missed by the first inspection, unless they are lying to cover their inability to do something as simple as an alignment. "The computer tells us what to do..." said Jimmy the manager, when I asked why they missed it. I was pissed, FIVE PLUS hours and I was two hours overdue at work and was being docked pay for timed missed. Dave, the owner, apologized. I wanted compensation. He offered some oil changes. When I pointed out my truck takes 13 quarts of Amsoil full synthetic and two filters he took back the offer. Jimmy offered some other service. I asked for a transmission and rear axle service in Amsoil. Dave said no but agreed to the rear axle. I only asked to see what he would say. I didn't think he would actually do it. But, he did. And, hey, why not let them make good on their apology. So we worked out the deal for Monday afternoon. Anytime. And I drove away with a misaligned truck. Later after returning from work I checked the tire pressure. Dave said they set the pressure to the specs on the inside of the door frame. The sticker said 50 front 70 rear. I found 65 and 60 for the front and 75 and 70 for the rear. Hmmm wonder if the computer told them to do that?

And here's Monday! Got there at 1:30ish. Decided to sit outside in a lawn chair to observe the "work". 45 minutes later (not much going on inside so it wasn't busy) they put my truck on the lift. 45 minutes after that (while I was lodging a complaint with their corporate headquarters) Jimmy came over all smiles and gave me a sheet of paper showing the purchase of four quarts of lube. He gave me a story about his Amsoil rep calling him to replace the 75/90 lube with 75/110 and that is why it took so long. Initially I felt kinda bad about bitching to corp. but that went away when I came to the realization they had just forgotten about their deal with me and that was the time it took them to run and get it. I took another look at the paper Jimmy gave me. It was for 4 quarts. My truck has a MagHytec dif cover and holds SIX (that's 6 not 4) quarts. I pointed it out to Jimmy. He told me it was alright because my truck fluid capacity was in pints not quarts. What? And he has a really annoying tendency of walking away from you when you point out the flaws in his answers. Even Neil, the front desk guy, had that look of "please go away" when he would see me. Jimmy told me he was out $80 in lube and wasn't going to spend any more money. Funny, the purchase order he gave me said $55. So, after two and half hours (for a 10 minute lube replacement) I drove home with FOUR quarts of lube in a SIX quart rear differential and a badly aligned truck.

Lessons learned.
-A good deal on tires doesn't mean it's a good deal on service. Check the reviews before purchasing.
-When your gut tells you run don't stay and poke the bear.
-Never go back. Ever. If they were the only tire providers left on earth I would sell my truck rather than go back.
Nick T.
You have my phone number and know how to find me. Good day Sir.