Ray's Plumbing Inc

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We called about a slow and clogged toilet. Plumber snaked a long distance and opened up the clog. They recommend we need a better commode but the one they had on the truck was a $500 Kohler. We will buy one on our own and get it installed. The charge was $150.

Called Ray's plumbing at 9a.m. Sat morning for an emergency leak in the ceiling, spoke with a less than friendly female who told me to take her off speaker phone - I did not have her on speaker phone so I started speaking louder, slower and enunciated each word, she impatiently told me she would take a msg and have someone call me back - nothing - no one from Ray's Plumbing ever gave the courtesy of a call back - Called another local plumber after waiting for 1 hour for Ray's to call back to no avail, the other company was very friendly, they came right out and fixed our problem - Ray's obviously does not need anyones business or maybe they might consider getting another answering service.

We could hear a leak in the walls in our master bathroom shower, so we called



Ray's Plumbing to come out and see if they could repair the leak. We had the



water shut off when they got here, so they turned it back on and listened around



for the leak. They told us that they agreed that there was a leak, but the



detection equipment was not available until later. They told us fixing the leak



would likely cost $800-900, or we could have a re-pipe done for $5000. They left



and said that they would call when the detection equipment was available. They



charged $59 for the service call and $92 for "diagnostics". I understand and



expected the service charge, but to charge $92 dollars to tell me what I told



them over the phone before they came out (i.e. I have a leak) and call it



"diagnostics" is unacceptable and a rip-off. We called the owner to complain, but



he just told us that his guy was here for an hour and that is the cost. Most of



the time he was here, he was trying to track down the detection equipment. I



would not use or recommend this plumber.

UPDATE – Dave at Ray’s plumbing sent us a letter in reference to this review. The letter stated that they had stopped the charge to our credit card. They basically explained that there was a misunderstanding of the events that took place and they apologized for things not being explained properly. We are pleased that the company took the time and effort to rectify the situation and send the letter. I have updated my rating accordingly. I believe that issues will arise for all companies no matter what the industry, but the sign of a good company is one that is concerned about customer satisfaction and makes the effort to provide it when an issue occurs. Thanks, Dave.

We could hear a leak in the walls in our master bathroom shower, so we called Ray's Plumbing to come out and see if they could repair the leak. We had the water shut off when they got here, so they turned it back on and listened around for the leak. They told us that they agreed that there was a leak, but the detection equipment was not available until later. They told us fixing the leak would likely cost $800-900, or we could have a re-pipe done for $5000. They left and said that they would call when the detection equipment was available. They charged $59 for the service call and $92 for "diagnostics". I understand and expected the service charge, but to charge $92 dollars to tell me what I told them over the phone before they came out (i.e. I have a leak) and call it "diagnostics" is unacceptable and a rip-off. We called the owner to complain, but he just told us that his guy was here for an hour and that is the cost. Most of the time he was here, he was trying to track down the detection equipment. I would not use or recommend this plumber.

When I moved to Port Charlotte 30 years ago Ray's Plumbing had already been here for 23 years. I use their service and my friends use their service. A "live" person answers the phone 24 hours a day....they return phone calls...and, they arrive when they say they will.They probably are not the least expensive plumbing service comany in town, but I've always found that you get what you pay for.Their service technicians are "badged" and uniformed and always leave the area they work in cleaner than when they arrived.On the rare occasion when they've had to return for either a labor or material warranty, they respond promply and enthusiastically.I like the fact they are socially responsible and support charitable organizations in the area. As a pet owner I'm especially happy to see they support the Animal Welfare League.