Tom Denchel's Ford Country

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CLOSED NOW - Opens at 9:00am

I appreciate you taking the time to share your concerns with me. Please except my sincerest apologies for missing the mark with you. Our highest priority is for you to have an exceptional experience with our business regardless of the dollar amount of the transaction. I would like to look into your transaction today, and would welcome the opportunity to have a conversation with you at your earliest convenience. Unfortunately, you posted your review with a last name initial, so I have no way to research the information so I can resolve your concerns. I truly care about each and every valued guest that chooses to do business with my Company and their experiences. Our mission statement reads "exceed our customers' expectations" and when we fail to do so, I want to find out how we failed, so I can resolve the concern first and foremost to my customers’ satisfaction, and secondly, find out how we failed so I can prevent it from happening in the future. Again, I appreciate your time, I look forward to talking with you soon. I can be reached directly at 2069192789. Sincerely, Tim Buffington GM / Owner