Big O Tires

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CLOSED NOW - Opens at 7:30am

Personally I love Big O Tires I've been going to the one in Prescott Valley 4 approximately 13 years.

If I could leave minus stars on this shop I would! A couple of weeks ago on a Saturday morning I came by there with one of the small front tires to my riding lawnmower. It had gone flat and come off the rim. I needed it to be re-beaded on the rim. I had called earlier and asked if they could do that and do they have Slime for tires, and they and they said yes to both. I get in there with my little tire and hand it to the guy behind the counter. He looks at my tire and says in an accusatory voice that the tire is too old to fix. It was apparently over 10 years old. It has no dry rot at all and even shows no wear as the lawnmower only gets used once or twice a year. I told him that there is no safety concerns with this tire as it is used only on my acre of property and never goes more that 5 or 10 miles an hour and not on roads. At that point the other guy there started making fun of me and I had had my fill of their extremely bad attitude and gave them some of my own. In the end I took it home and figured out how to fix it myself. In my opinion their level of customer service and attitude towards their customers makes them on my black list and I feel that they do not deserve your business. Go to someone else and get decent service with a good attitude! STAY AWAY FROM BIG O!

Went in and waited for an Oil Change and it took almost 2 hours. Then come to find that they over inflated my tires.
I ask the sales rep to please decrease the tires to a safe level
and he argued with me and was very rude about it.
So I left and went to discount tire and they were very nice
and put the correct air pressure in the tires for free.
I will never go back to that Big O tires again.

This store is awesome! Great experience. Bobby and Frank were great to us. I can't thankyou enough.

Big O Tire in Prescott Valley is terrible. Mechanics don't know what they're doing. Went in for an oil change and they told me I needed a new radiator cap. They put the wrong one on and it left me stranded and caused damage to my vehicle. These guys can't even do that right. I'd give no stars if I could. They offered me a free oil change due to their negligence and the owner Karl Gabbard never got back with me to discuss damage to my vehicle, neither did corporate Big O Tire. They don't care if they damage your vehicle so stay away!!

I have been going to this Big O store for a few years now and am VERY impressed..I am a middle aged female and know I can be taken advantage of when it comes to auto repairs. I call around and ask for pricing, and Big O always in right in there and I trust them to do a great job at a fair price. The inside waiting area is clean, has chairs, coffee and a TV to watch while you wait. I feel safe and secure knowing I am being treated right...