ABRA Auto Body and Glass

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Unfortunately, my entire experience with Caliber Collision was a total disaster. I was in an accident with my Volkswagen Passat during one of our rare snow events, and my insurance agent said that I should pick whichever body shop in the area could get me in the fastest. When I told our agent that it was going to be Caliber Collision (based on when I could bring it in), he said that he'd dealt with them in the past and they were as good as any other body shop in the area. I had scheduled an appointment with Caliber for the morning of 1/27/20 and my car was towed to their shop on that day. After not hearing anything from them for 3 weeks, I finally called to ask what was going on with my car. To my complete dismay, I was told that they had not even looked at my car yet. Unbelievable! In response to my being really upset about this news, I was told that they'd gotten a lot of business all at the same time due to accidents from the recent snow storm; that they'd lost one of their Technicians; and that my car would need to be put on a rack to be worked on, and they only had one rack. I asked if they could at least consider fixing the cars in the order received, and whether they could possibly provide me with periodic updates since I hadn't heard anything from anyone. I finally got my car back today, 4 long weeks later. Although I called to let them know, in advance, when I was coming to pick up the car, I was simply given my paperwork and keys after paying my deductible. A reputable repair shop would have had their staff go through all the completed work with me, walk me around the car, explain to me and show me what had been done, etc. I definitely didn't get that kind of customer service. The final kicker was in looking the car over more closely once I got home. There is a noticeable chip in the car's paint in an area that had been repaired; there's still a large gouge in one of the wheel rims (which happened in the initial collision); and there's a noticeable paint defect on the driver's side (inside) door frame. I will never do business with Caliber Collision again, nor would I ever recommend their services to anyone else.