Best Buy

Write a Review845-298-8077

CLOSED NOW - Opens at 10:00am

Will never shop at the Poughkeepsie Galleria Best Buy EVER again!



December 9th 2014, is the release of Marvel’s GUARDIANS OF THE GALAXY on home video. Best Buy is/was selling a retailer-exclusive Steelbook of the film (SKU: 8879005). Knowing this item was going to be a popular, I tried pre-ordering a copy for shipping or in-store pick-up. OUT OF STOCK the website told me. Apparently this item has been out of stock since late September. No worries, I live 10 minutes away from the Poughkeepsie Galleria Best Buy! I’ll pick one up on December 9th as soon as the store opens!



The day has come, it is December 9th. Unfortunately, there is a nor’easter that was happening this morning as well. So before venturing out onto potentially hazardous roads, I called the store & asked if they still had the item in stock. The employee I spoke to on the phone told me, “Yes, we have the GUARDIANS OF THE GALAXY Steelbook in stock.



I went to the Poughkeepsie Galleria Best Buy at 10:45am, a mere 45 minutes after the store opened and 10 minutes after the phone call I made. I went to all four cardboard displays the film was housed in & all copies of the steelbook were nowhere to be found. I went to the customer service desk to ask if they had any more copies somewhere else. I was told they had to go check. 15-20 minutes later the employee came back & said they had no more. When I asked for a manager I got the “I’m the manager” routine from the employee (it’s amazing how that title of her’s was absent moments before!). When I asked about the incorrect stocking information the employee on the phone gave me. The “manager” shrugged her shoulders. I next asked how they sold out of approximately 40 copies of this steelbook in roughly 45 minutes. She practically told me to “buzz off.”



It’s at this point I was so infuriated between the lack of item & the insolence from the “manager.” I left the store & purchased the regular edition of the item at Target downstairs. I deliberately purchased the item from Target which was more expensive than Best Buy’s comparable item’s price because I refuse to give this store my business or my money, even if it costs me more in the long run. The Best Buy at the Poughkeepsie Galleria has left much to be desired for some time. I have had more bad experiences with this location than I have fingers & toes. I have even written to Best Buy Corporate about this store & they are just as indifferent about the store’s performance as the staff is apathetic.



This is the last straw, I will never shop at the Poughkeepsie Galleria Best Buy again, and I implore you to do the same.