Nassau Knolls Cemetery and Memorial Park

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I have never been more disappointed in a customer service experience in my life. We had an awful experience burying my mother. In the jewish religion, mourners typically put dirt in the grave of the deceaced. On the day we buried my mother, the ground was very soft & therefore unsafe for the entire congregation to come close to the grave side. My rabbi kindly spoke with the cemetery foreman to offer a solution that would keep mourners safe as well as fullfill our obligation to bury my mother. The cemetery foreman was remarkably rude to my rabbi, the funeral director, and interupted the final prayer the Rabbi was saying for my mother to chastise the funeral director. When I called to follow up with the General Manager, Jimmy - he was extremely rude to me. He did not take the time to listen to my complaints, he was more interested in explaining away any of my criticism. Eventually, I was connected with the president of the board, Donny. I explained my situation to him. He decided that he was going to explain to me the reasons for the foreman's actions. He also took the opportunity to call me immoral. I asked him to speak with the board about my situation. It took him more than 3 weeks to return my emails and calls. In the end, I barely received an apology for my experience. Let alone any sort of compensation for such a disappointing level of service. Nassau Knolls advertises themselves as a non-sectarian cemetary. Yet, when faced with a situation that required accomodations for a jewish burial, I was told by both Jimmy and Donny "hey listen, kid, we're not a jewish cemetery". My rabbi offered to get a group of rabbi's together to help Nassau Knolls with the operating procedures for jewish burials, so that other families would not have this type of experience, they declined. I deeply, deeply regret that my family and I will have to do business with Nassau Knolls in the future. If you have the opportunity to go elsewhere, I would strongly suggest it.