Ace Oral & Maxillofacial Surg

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My boyfriend contacted these people asking if they took his insurance and they told him they do take HMO's. What the idiot of a receptionist forgot to mention when he made his appointment was that he FIRST needed a referral. When he got out of the appointment, and went to the front desk he was told his insurance was in fact not covered because he did not get a referral. WTF??? So basically you charged him $300 + dollars to see the doctor not making him aware BEFOREHAND that his insurance wasnt accepted. I called up there and gave this receptionist a piece of my mind. She ADMITTED they messed up saying thats why they allowed him to only pay half the money there and half later. I said why wouldnt you check his insurance before he went back to see the doctor and I was told, "well we called him and got no answer". Are you kidding me? He didnt answer your call prior BUT WHEN HE ARRIVED WHY WAS HE NOT TOLD THEN. These people are scam artists.