Pittsburgh Glass Block

Write a Review412-449-0044

CLOSED NOW - Opens at 8:00am

They did a great job and were very professional. They showed up on time and cleaned up the materials when finished. Our new basement windows look great and our home feels more secure.

We found Pittsburgh Glass Block at the Pittsburgh Home Show. My wife and I filled out a card on a Saturday and were promptly called back to schedule an appointment on Monday. Bruce came out to give us a quote. The price was very reasonable and we scheduled our work for the following week. The installation was quick - Tom, our installer was wonderful and it was as if he was never there (clean and quick). We were extremely pleased with Pittsburgh Glass Block all around and would certainly recommend them to family and friends.

THE WORST customer service and timeliness of any company i've ever worked with. The receptionist (Debra) is clueless and rude. The staff (Tom) never responds in less than a week and they never apologized. Actually got defensive!! Changed my install date less than 24 hours before they were supposed to come and pushed it back A MONTH!

DONT DO IT

Great initial sales call and good looking windows installed. Then it went down hill...



Company is unorganized and rude! Replacing one block, no one showed up! I called the following day and Debbie blamed me! It was on my calendar with a time, we obviously scheduled it. Moving forward, we just rescheduled. The installer, Tom, called 2 hours late and said, "Since you didn't answer your phone, I won't be coming out." (Notice Tom, YOU were 2 hours late calling me!) I had to call the office. Then, once Tom arrived, my experience became terrible!

Tom is the absolute WORST! He kept mumbling under his breath! I asked him to buff some scratches out and he blamed me for looking too close. He then said, "I don't know if I can get them with all the dirt on these windows." I simply replied, "I didn't realize my windows were that dirty. Guess I'll clean them better next time." I then pointed out one more scratch. And this is the ultimate fail for Tom...



He said, "I didn't see that one". "No worries," I responded, "I didn't notice it either. A house guest saw it". He looked at me and said, "Plant some dandelions in your front yard. Then your guest can have something else to complain about." WHAT?!?! This man should not be allowed to deal with customers. Pittsburgh Glass Block, do yourselves a favor. Take any profits you actually managed to make this year, and send every single employee to get trained on customer service. Especially Debbie and Tom.



I'd rather watch Youtube and try to do the job myself then let these people back into my home.