Bridal Beginning

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When I first went in to try on dresses my consultant was wonderful. I found a beautiful dress and it fit my body perfectly. I ended up having 5 fittings at Bridal Beginnings because I was losing a lot of weight. When my mom came with me to a few of my fittings I felt like I got a lot more attention from the seamstress. When I was by myself she hardly gave me the time of day.

On my final fitting the top of my dress ended up fitting horribly. She tried to fix it during the appointment because i was taking it home that day, but it still wasn't looking right. Her next appointment was there and even though my dress didn't fit she rushed me out of the appointment. My wedding was in 3 days! I left the store and immediately started to cry. I ended up going and getting the top fixed by another seamstress. If your looking for a good seamstress and good customer service do not get your alternations at Bridal Beginnings. Go to a private seamstress. Less expensive and better service!

I unexpectedly found the wedding dress of my dreams here. The consultant stayed within my budget and was very helpful. However, everytime I came back to the store (with an appointment and my checkbook for quite expensive alterations) the staff at the counter seemed so annoyed and bothered by me. I've seen them act this was to others. I was also pushed into a veil and headband I didn't want being told it was the only one that matched my dress. I ended up buying another headband and veil at clarissa boutique that actually matched. When it comes to alterations I paid $700 on a $1400 dress, no length even needed taken off. The woman who did my alterations along with 2 of my bridesmaids was horrible! She refused to listen that I wanted to wear my bra and a week before the wedding had ripped the lace in my dress and it didnt fit at all. I was a wreck. She called me a pain and accused me of gaining and losing weight (a miracle that that would happen at the same time). The buyer Lisa was a lifesaver and came in to help show the seamstress how to fix the dress. I was told it would be ready the day before my wedding. Nothing like the stress of not knowing if your dress will fit or not u til the day before!!! The day before the wedding it was still wrong! I spent 4 hours trying to get it fixed. Lisa luckily saved the day as best she could but somethings were never fixed. The wedding day came and my dresses eye hook had not been reinforced which caused the dress to bust open along with several buttons (glad I paid $50 for that). The bustle wasn't finished and I ended up with a half bustled dress for the wedding. This was the dress I always wanted but could have got it elsewhere without the hastle and cost. And it's just great to walk out of the store the day before your wedding to hear the snobby staff say "glad we are done with her and her cheap wallet". Who do you think you are?!?

It's funny what you can hear when people don't think you're listening. Only shop in this store if you agree with the staff that thinks no black people have any money. Shocking that such judgement can come from a bunch of middle aged women who work on retail.

I can't complain about the service I received when I went to pick out my gown. Karen was good - not spectacular, but good - and better than I expected from the reviews I read. I found my dress quickly and she definitely played a role in that by listening to my thoughts.



Move forward 7 months when the dress finally came in (after it was promised to be delivered in 6 months)...First of all, I live out of town, called a month ahead and they were still making a big deal about trying to "fit me in". I went with my mom to try it on but was not taking it with me so that I could go with my dad and have him pay for it the following day. The dress was in a nice zippered, heavy garment bag. Was it in the same nice bag when I went to pick it up? NO. It was in nothing more than a large pink garbage bag that you would expect to receive a prom gown in. I would expect more when paying over a grand for a dress and don't understand why they actually switched it.



Here we are 2 weeks out from the wedding...as recommended by my seamstress (who contracts with Exquisite Bride), I called Bridal Beginning to discuss taking my dress to be steamed before the big day. When I confirmed that I purchased my dress from them but did not receive alterations there, she immediately switched tone and said she'd need to have someone else call me back. During the 2nd phone call, I was told that it would be a $100 charge for steaming!!! When brides spend a great deal of money on their gowns, you would think the least they could do is steam a dress free of charge regardless of whether or not you use their alterations dept. MaybeI'm out of line thinking I shouldn't have to pay, but apparently this is the service one will receive at Exquisite Bride and I'm sure other bridal salons who obviously offer much higher quality customer service!



You may be lucky to find a decent sales rep like I did, but overall customer service is terrible!

I went to bridal beginnings and fell in love with a dress that was suggested to me after talking with the consultant. It was absolutely beautiful. The issue I have was with the alterations. They cost $400.00 which is ridiculous for alterations. When I picked up my dress at the final fitting it appeared to fit perfect. But before I even walked down the aisle, the stitching had already loosened and the dress began to "bulge" out on both sides. So before I could even walk down the aisle I was already worrying about my dress. As the night went on, the bluging got worse and became more and more noticeable. Obviously, the stiching was cheaply down and loosened on the sides. My dress looks awful in pictures and its all I can see when I look at the pictures. Save your money and DO NOT let there crappy seamstress touch your dress!!!!!!

I don't know why my daughter and I were under the misconception that this shop would be expensive. Maybe because it's in Mt. Lebanon? We came very close to outfitting my daughter and her bridal party at the national chain with the $99 (LOL) gown commercial. For the hell of it, I thought we should check out Bridal Beginnings before making a final decision...for peace of mind. Oh my, what a very pleasant surprise! Our bridal consultant was so patient and attentive, the gowns in our very modest budget were stunning, and the estimate for alterations were reasonable (not low, but way lower than the other shops...including the above aforementioned). Every member of the bridal party was treated equally well and the girls looked like they spent so much more on their gowns than they actually did. Not wanting to spend much on a MOB gown, I tried to find something at a Dept. store without much luck. I almost placed an order from Nordstrom dot com but decided to see if Bridal Beginnings could help me out. Mind you, by this time it was March and I needed it by June to allow time for alterations. Long story short...fabulous gown, ordered in the perfect color, alterations were done with attention to detail! We were all in and out of Bridal Beginnings multiple times...encountering different personnel throughout the months...not one complaint about anything among us. Smiles all around!!!!

I went to this store last week! i was so excited because I found the PERFECT bridesmaid dresses! i looked them up online and they were available at this location (which is over 45 minutes from my house) I got one of my bridesmaid to come with me because I wanted her to try it on first to see if I still loved it as much as the picture in the magazine! We walked in and no one greeted us or asked to help us (there were probably 4 or 5 sales woman behind the desk) After I went over to one of the women.. (WOW did I pick the wrong woman) She was very rude! i told her the dress I wanted while my friend was tryin the dress on the woman asked me when i was getting married and I told her I was unsure (still waiting to hear from a vendor) she laughed and said "and you are looking for dresses?" My dress is Maggie Sottero so I was thinking.. ok if they have nmy dress here I will try it on! I asked she said "NO" we dont have that dress! She never tried to say I have some dresses similar to that if you want to try them on or is there anything else you would want to look at! My bridesmaid came out and the woman did not say one word! Nothing! She looked at her and they walked away and went behind the counter! SERIOUSLY?! I guess they did not want my business there because she made NO ATTEMPT to make me happy at all! So we were getting ready to leave and I told her my fiances sister will be in and I might be back with her and all of my other bridesmaids and this woman said.. YA you are going to want to make an appointment and NOt just walk in! So with that I will now drive to GREENSBURGH (over an hour from my house) to get the dresses because this woman totally ruined my experience there! I guess some people are not cut out to deal with the public! I work in a Salon and I know my business depends on the people who walk in that front door and I always ASSURE that my clients get the BEST SERVICE possible! Apparently this business does not care about their customers!