Total Air and Appliances

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UPDATE: Was contacted by the owner after posting my review; he told us that the bank must not have sent our refund check. After 5 days, we received a money order as originally promised.

Our refrigerator ice maker wasn't working, he came out quickly and asked for cash telling us it needed a new ice maker. We gave him $255 to replace. He replaced it and within 2 days it stopped working again. He came out 3 more times but could not repair. We asked for a partial refund which he said he would do. Four months later he does not return our calls or texts. He is an unlicensed contractor and we did not know that at the time. Will NEVER use him again.

The service tech (Dennis )very nice and he was also on time,he located the problem, order the part and showed up the next day and repaired the problem,he's a honest handy man

Taiwan and amber Adams

I found Total Air by reading reviews on them after my washing machine died. When I called Dennis said he would be out the next morning and would call first. I waited until 30 minutes after his final time to come here, then I called him. I was angry; however he told me his phone had died the night before and my info was on it. Ok, it can happen and he was willing to adjust the price down because of this. At this point at least 3 times I had asked him if he took credit cards and he said yes, although there was a discount by paying cash. Once he was at my house and had started working on my washer, he then informed me that he wanted cash. I was furious because I don't keep that kind of cash around and I wouldn't have used him had I known-I really needed to put it on a card, which he would not do it. I did finally tell him I would give him a check and he then proceeded to charge me the credit card cost. I argued and we agreed at a half-way point. He did fix the machine; however a couple weeks later the identical thing happened. By the time he came out 4 days later, it was somehow working again. He did not look at anything and said we'll wait. Just a short time after that, the same thing happened. He picked the day and time that he would come out and look-and he never called or came out. When I called him, he really had no answer, just that he could have been a better communicator. He asked me what he could do to make my feelings better towards him. I pretty much told him nothing at this point would change them, and he then said he would return my money I had paid him within 72 hours. I told him if he did I would not put bad reviews out on him. I'm sure I don't have to tell you I've never seen a dollar. I would not recommend this company as they were unprofessional and unresponsive with me.

They were at my house in less than two hours after the call. Apparently the coil on the outside unit was very dirty, but they cleaned it and my ac runs like a champ now. And i only had to pay service call fee! Very happy!