The leader in 5G - Now America's largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our current deals on Samsung phones such as the new Samsung Galaxy S22, along with other great offers from top brands such as Apple, and OnePlus. Shop this T-Mobile Store in Phoenix, AZ to find your next 5G Phone and other devices.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

MW
Michael W.

10/30/2015

Provided by YP.com

This place is horrible and unprofessional! The moment you walk in the music is extremely loud and no one greets you. The store manager Michael as well as one employee is the main problem. I had gone in originally to upgrade my phone on the 11th of October 2015 and was told I had to pay the taxes in the amount of 68 dollars. They authorized my card and was eventually taken out of my checking account. They did not explain nor did I have anything in writing that they would then refund the charge back to my debit card and re charge me again when the item shipped out. The salesperson just told me all I needed to do was wait for an email that my phone would be shipped. I went online to check my account and the item was cancelled due to a decline payment because my electric and other bills came out which did not leave me 68 dollars in taxes, which as before I was told would be processed and fully charged the day of ordering the phone. I was told by customer care to come to the store I placed the order to do an override but the salesperson and the manager refused and said rudely quote "its your fault" "its your fault" and walked away. I asked to speak with his District Manager, only gave me a email address. Went to the other store at Camelback Colonnade and they were able to waive the taxes and apply my trade in towards that, they also threw in a pair of beats headphones. I would go there instead because there staff is excellent at what they do and are more professional!!

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

TollFree: 800-866-2453

Brands
ipad, iphone
Payment method
all major credit cards, check, amex, cash, master card, visa, apple pay, debit, discover, financing available, samsung pay, travelers checks
Location
Camelback Village Square
Neighborhood
Alhambra
AKA

T-Mobile Phoenix

T-Mobile Authorized Retailer

Categories
Cellular Telephone Service, Cellular Telephone Equipment & Supplies
Suggest an Edit