Sun Devil Heating and Coooling

Write a Review602-910-2657

found this business listed on Craig's List. I called spoke to Jason the owner I explained that my AC was recently charged and was and now the ac unit is not turning on. I checked the unit it was not turning on. I also stated that BEFORE THIS it was blowing warm air. I would like the entire system checked. A technician cam out on changed bad capacitor. Then proceeded to check just the ac unit nothing else...... I called and spoke to the tech I asked him to check entire system. and I insisted on this He said the system checked out fine..... He said the vents were pushing 70 degrees. So I took them for there word. When the temp started to go up outside after 2 months, my home was not cooling upstairs, my SRP bill doubled.( I verified that is was after their visit) I recalled them they said that it was not related and I would be charged a service call. I said yes it is, I told you before unit stopped working it was blowing warm air. No we do not warranty service that we do not preform. You checked the entire system??? That is not covered??? He said there will be a charge. We called another AC company they came out, found the AC unit downstairs was good, so the capacitor they changed was fine, he said wow very intresting I will need to check the rest of the system. He then checked the vents upstairs found, temp output only 10 degrees lower than room temp. He said something is wrong. He checked the handlers, I asked is this part of the entire system he said yes. He found a DEFROST STRIP WAS SHORTED. This strip was on before Sun Devil came out and after. My SRP bill was $1700 in three months. Know since the other company fixed the other issue usage is down by over 50KW WOW. If the Tech from SUNDEVIL did what I asked by checking the entire system "handlers" I would not have had to pay someone else to find it and an enormous electric bill....... . I complained to the BBB, the company's answer was.



"We offer a full refund of the monies charged ($157.20) in good faith that we don't want to continue this charade with this customer. This does not mean we are admitting fault, but however, have chosen to handle this situation legally and don't wish to impact our rating with the BBB through any unresolved differences."



I just wanted them to admit to the mistake, and not make sure to do what customers ask them to do. I do not know why their tech did not check the entire system????