Runyon's Appliance Sales & Svc

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I purchased an extended service contract from Frigidaire for my dishwasher last year. Unknown to me, this business is the only authorized service center on this side of PHX.
In January 2015, the washer started going crazy turning itself on/off and the touch pad control would not work. I suspected the motherboard and/or the touchpad. I called Frigidaire who turned me to Runyon. They sent a tech who said the touchpad/mother board were part of one assembly order. He ordered it, and another tech returned a week later with the parts. This tech replaced the board but not the touch pad as he felt problem was solved. 2 days later, same problem. I called Runyon who refered me back to Frigidaire. Frigidaire questioned why they paid for 2 parts to be install, but only one was. Runyon called and stated they would be out to install the touchpad. The initial Tech showed back up questioning why he was sent out. Told him his buddy never installed the touchpad. This tech now says he has to reorder the part. Week goes by and a 3rd tech comes out a part. Asks me if I expect a digital numeric display to be installed. I say NO...a full touchpad, He sez..OH..thats not what I have and will have to re-order. That was 2 weeks ago and have never heard back from Runyon. Tomorrow calling Frigidaire and the BBB to file complaints on this business. If I were not under contract with Runyon as the only provider, I would gladly bring another repair service in. This is just unacceptable for a pre-paid service. Runyon is obviously poorly managed and should not be in the business

Worst experience I've had with local company. They ran up a giant bill for the insurance company and never fixed the problems. This last 3.5 weeks for me and my five children. In the end, they said they did all they could. They recommended me call someone else with better equipment... so basically CALL PROFESSIONALS and not these guys. And I'm still waiting on a call from the manager.

local small business been around for years good group of guys always great prices

Allen came out checked my refrigerator that

was not cooling .I was expecting the worse only to find out my coils need cleaned,Which he did for me all for just the service call charge.

My home warranty assigned my work order to them and they couldn't even be bothered to call me to set up an appointment... so I couldn't be bothered to give them my business.

Great deals on appliances are found at Runyons need appliances I recommend you call them now @ 602-258-1520

The technician was very good a real nice guy who knew what the problem was and fixed the problem. I would call them again for any appliance repair issue.

I am very happy with the deal we got on a washer dryer set from here. We recently moved into a rental and needed a washer and dryer and a new neighbor told us about this place and they were right the deal was sweet and they came over and set it right up. It is good to be able to wash and dry again.

We went online to find an appliance repair place to have our washer fixed we ran across http://www.runyonappliance.com and decided to use them and we are happy we did they were fast and the washer is spinning again properly so our clothes are no longer soaked when we place them in the dryer, so good job Runyon Appliance of AZ.

Great company and the staff were great, they showed up when they said they would and fixed our washer in no time flat. About 2 years ago we needed a repair on a dryer and they were also very good they replaced the heating element and it has worked ever since then perfectly. I would use this place again and tell my friends and family to do the same. They have been in business for over 20 years in the area I learned about this place through a friend of mine and I am glad we use them for our home in Phoenix wish they were available in Florida for our other home.

Runyon Appliance sales and service

On Monday morning we called to have our washing machine worked on and were told they could not be here before Tuesday.I explained we had a 3 stroke child and had already gone the whole weekend without being able to do a wash.I was asked to hold for a minute when they got back I was told someone would be out by the end of the day.Not 10 minutes later a man named Nick called back to confirm our address and said he would by here within 1 hour. Damn if he wasn't fix our washer in a hour cleaned up his mess and was out the door.The man was young but very polite and helpful. WE were very happy and will call them again if needed. Thank you Nick.

I wish I could give a better review. The company (well at least two of the staff members) are well aware of my displeasure with their service. Runyon was sent to us through our warranty company came out on a Thursday, said they would report back to the warranty company. I didn't hear anything from them until right before 5:00 on Monday to tell me the guy forgot to get my serial number and model number. It takes 3 days to figure out you don't have the part numbers?? I called back on Tuesday and gave them the information and expressed my frustration that of why it was taking so long to find out they haven't even reported anything to the warranty company either about the problem. I spoke to a girl in the office in the morning & expressed my frustration she told me they would order the part and get back with me. By 3:30 I had not heard anything...so I spoke to Alan down there and he said "Let me look into what the status is and I'll call you back in a few minutes. A full hour goes by with no word from them. So I call back, Alan assures me he is working on finding the part. So my question to him was "Why was this not worked on this morning?" Taking 3 days just to call me and tell me you haven't done a darn thing and then nothing was done during the day to try and find my part? He assured me the part would be ordered and he would call me back before 5. I did call the warranty company and let them know I was dissatisfied so they called them and Alan did call me back at 5 to let me know the part was ordered and would be there Wednesday (the next day) around noon and that they could possibly fit me in the schedule for Thursday or they could do Friday. I told him the sooner the better. He said they would call when the part came in and let me know when they could put me on the schedule. No call back Wednesday, today is Thursday...finally around 1:30 I called them and they informed me that I was "still" on the schedule for Friday. Gee thanks for letting me know. I expressed frustration to the same girl I spoke to on Tuesday. Nice and saying "I'm sorry" can only get you so far. We are now a week after they came to look at the dishwasher. All I need is new wheels for the bottom rack. I would never use this company again and hope they are able to get their communication in their office worked out. Extremely unsatisfied....

Terrible cutomer service. Went through my Home Warranty company for a repair, and they sent it to Runyon's. Runyo's called the same day and set for repair the next. I had requested after 3pm, and Runyon's revceived the after 3pm request. When I got a call the next morning from the tech, he advised he would be there between 10-12pm. I called back and the lady who answered seemed as though "Oh Well" wew do not go by what the customer asks, but when the tech is in the area. I asked for the Manager and left a message. Called back an hour later, placed on hold for 15 minutes. Called back, and placed on hold for 5 minutes. Man who claimed to be a supervisor sd was sorry for hold, but he stated same as previous girl. Asked for the Manager as received a call from Nick. Sdaid will give message. No call from Nick to date. Also, remembered Runyon's from previous Lowe's warranty request. They were the same way back then. Would not have them repai anything for me, and have so advised the Warranty company.

Do not use them...TERRIBLE service! We rented a house and there were some issues that needed fixing. They ordered the wrong part, sent it out and then after almost a month, I still can not get anyone to call me back. Each time I call I am told the supervisor is on the phone and will call me back. Of couse, they never do. Terrible, terrible NO Customer service. And please..owner...don't bother to make excuses like you have with your other reviews. As a business owner if I conducted business like you have, I would not be in business. A simple return phone call goes a long way!

Horrible customer service even from the owner! False promises and they never show up. They will leave you on hold forever and make up excuse after excuse. Do NOT use this company!!!!!

Wow what savings...Check there prices before having another service company do repairs.You will save $$$$$

We have used them many times on or older appliances.They have always be prompt and honest

I would not recommend this company to anyone. They came to fix my washer and it took 2 weeks for them to fix it. They told me it would take 1 day, 2 at most. No calls in between to tell me it was going to take longer, no answer when I called. Then when they did call me it was Friday at 5pm, so I had to wait another weekend to get my washer. That's not good service.

I had someone come out to look at my clothes washer because of a small leak coming from the frontload door. They are contracted with Lowe's to repair warrantied appliances. The man looked at my washer and said that he couldn't pinpoint where the leak was coming from but thought that we should try replacing the seal around the door. He told me that they would order the part and be in contact. Well, today it's been 26 days since the man was here. I've never recieved a a phone call, etc. So I decided to call Lowe's to see if they knew what the status was on getting the part and repairing the washer. The man at Lowe's that I spoke with said that Runyon's has already been paid and that the report said "checks out OK-instructed customer to keep clean." Not one time did the repair man tell me that it checked out OK, much less to keep it clean...as if a clothes washer is dirty?! Maybe some lint here and there that is pulled out regularly, but nothing major. So this guy straight up lied to my face by telling me that he was going to order the part, be in contact and return to replace the part. And on top of that, he lied to Lowe's and got paid by Lowe's for no service whatsoever. This company, in my opinion is dishonest, disrespectful and unprofessional. I would NEVER recommend this company to anyone. I still have a leak and have requested another company to look at the washer. I also called Runyon's to let them know what had been done and they didn't even apologize. The guy I spoke with actually argued with me. Don't go to this company!!