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02/25/2015

Dishonest sales department

NEVER BUY A VEHICLE FROM AUTONATION CHRYSLER DODGE JEEP RAM NORTH PHOENIX!!!! I-17 & Bell Rd. Eric Ledger AKA Echo is a very dishonest salesman. He misrepresents what a product is when working with customers.The dealership allows their salesmen to lie about the products being sold and will not correct the issue when it is brought to their attention. I was mislead to believe I was buying an all the time 4WD Cherokee only to find out it is 2WD. Then instead of taking it back they try to force me into a different vehicle at a higher dollar amount. Terrible costumer service and extremely dishonest. Beyond the typical "It is a great running car" type of dishonest. Flat out lies about what a product is even when specifically asked about it.

J
jboydphoenix

05/07/2013

Provided by YP.com

I took my 2013 Jeep Grand Cherokee (5.7L Hemi) in last Thursday (May 2, 2013) for my first oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of this part number shows to be 5W-30 oil and not the 5W-20 oil that is recommended by Jeep for the 5.7L Hemi. When I called the dealership to ask what type of oil was used in my vehicle I was first told "the oil recommended by Jeep… 5W20" I then asedk the question why my receipt would have the part number for 5W30… At that point I was first told that "Well, it is only a line item on the receipt and that they probably hit the wrong button" I questioned it again and the Service Advisor the said that "We would have used what ever is currently our bulk oil tank…. certain times of the year it has 5W20 and other times it has 5W30" (That statement is extremely concerning to me!!! Does this dealership "mix" oil viscosity in their single bulk oil tank!!! )… The Service Advisor then asked if he could put me on hold to ask his parts person what type of oil was currently in their bulk oil tank. When he returned he stated "Ok, I spoke with the parts manager and he stated that we currently have 5W30 in our bulk oil tanks so 5W30 was the oil that was used in your vehicle" I was then told that they do have 5W20 in bottles but the customer would need to pay more if they choose to have oil put in their car from bottles. What? So a customer would need to pay more to have the CORRECT viscosity that is recommended by the manufacturer put in their vehicle? I know that this may seem like a petty concern, but please note that I was NOT told by the dealership that a different viscosity of oil was going to be used for my first oil change!!! Below is a DIRECT quote from the Owner's Manual concerning why ONLY 5W20 oil should be used in the Chrysler 5.7L Hemi engine: "NOTE: Vehicles equipped with a 5.7L engine MUST use SAE 5W-20 oil. Failure to do so may result in IMPROPER OPERATION of the Fuel Saver Technology. Refer to "Fuel Saver Technology If Equipped" in "Starting and Operating" for further information. Lubricants that do not have both, the engine oil certification mark and the correct SAE viscosity grade number should not be used. SAE 5W-20 engine oil is recommended for all operating temperatures. This engine oil improves low temperature starting and vehicle fuel economy." (Ref. P. 616, 2013 Jeep Grand Cherokee Owners Manual) My other concern is how many customers in the Phoenix area are taking their vehicles in for an oil change at this dealership believing that they are receiving the recommended oil for their vehicle but are in fact receiving a different oil viscosity which could be detrimental to their vehicle?

05/05/2013

Beware of the type of oil being used in your 5.7L Hemi Engine

I took my 2013 Jeep Grand Cherokee in today for my first oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of this part number shows to be 5W-30 oil and not the 5W-20 oil that is recommended by Jeep. When I called the dealership to ask why I was told that they only have one "bulk oil" container and sometimes it has 5W-20 and sometimes it has 5W-30 oil. I know that this may seem like a petty concern, but please note that I was not told by the dealership that a different viscosity of oil was going to be used in for my fist oil change and owners manual specifically states the following: "NOTE: Vehicles equipped with a 5.7L engine must use SAE 5W-20 oil. Failure to do so may result in improper operation of the Fuel Saver Technology. Refer to “Fuel Saver Technology If Equipped” in “Starting and Operating” for further information. Lubricants that do not have both, the engine oil certification mark and the correct SAE viscosity grade number should not be used. SAE 5W-20 engine oil is recommended for all operating temperatures. This engine oil improves low temperature starting and vehicle fuel economy." My main question is why would a large dealership only carry one viscosity of motor oil in bulk and why would a dealership use a different viscosity on a brand new vehicle than what is recommended. This is very concerning to me and in all fairness to the dealership they have offered to change out the oil to 5W-20...... But, my real concern here is how many customers in the Phoenix area are taking their vehicles in for oil change service at this dealership believing that they are receiving the recommended oil for their vehicle but are in fact receiving a different oil viscosity which could be detrimental to their vehicle? Please make sure that when you have your oil changed at this dea.lership that they put the correct viscosity of oil in your vehicle

03/15/2013

Horrible, awful service department

I travel all across the country for my business and occasionally my Dodge Sprinter van needs a quick repair or trouble-shooting help. When I found myself in such a situation in Phoenix, I called the service department and spoke to Jeremy. After explaining that I had probably replaced an incorrect fuse, Jeremy advised that he couldn't do anything for me over the phone and I needed to bring the van into the shop so an actual "tech" could look at it. Since it was close to the end of the business day, I got there as quickly as I possibly could, found Jeremy, and HE looked at the van. He finally stated that it was too late in the day, a tech needed to look at it (DUH! Isn't that why I brought it in, as he suggested??) and that once they determined the problem, I would probably need service done on the A/C (instead of figuring out which fuse was wrong) because ... they needed to figure out why the A/C wasn't working! He then told me I would have to bring the van back in the next day.Due to the fact that it was more than obvious Jeremy didn't really care about helping a customer and he was making a sales pitch ($176 for A/C service, when I just needed to know which fuse was the A/C fuse??!) and I was in an emergency situation (due to my business, the A/C MUST work in 90+ temperatures!)Horrible, horrible customer service. And he didn't even try to act like he genuinely cared. Glad I am intelligent enough that I was able to pull around the corner and have my boyfriend help find my answers on the internet!

11/20/2012

service my vehicle

I brought my vehicle in to get my multifunction switch replaced. I was having some issues with my blinker coming on intermittantly. So annoying! I made an appointment on the internet which was very handy for me, being busy all the time. I brought my vehicle on the drive and was greeting within a few minutes. My advisor was not there anymore, which im not too happy about but I dropped my vehicle off anyway and went to school. I called around 1:30 and my vehicle wasnt done and the part had to be ordered. But all is well. Stuff happens and its not like the world is going to end because the service department didnt have my part. They called and told me my part was in, so i rescheduled my appointment for sat instead and got my part replaced. Eventhough i had to reschedule and my part wasnt in stock. I got my vehicle fixed within a timely manner, not too much trouble. I had a good experience at power chrysler jeep dodge.

05/15/2012

Untrained & Offensive Service Writer!

I am very familiar with my vehicle and what to expect from a service center. I took it in for repair pricing and to discuss options. I spoke with Brian Abbott in Dodge Service and have never been treated so poorly and was personally verbally attacked by him. He was so arogant, he got in my face and yelled and began to argue with me.  I left the dealership and immediatly called to make a complaint with no results. The sales manager i originally spoke to told me it was an internal matter and he forwarded me to the service director John Occoner. It has now been 5 days and the director for service still has not contacted me or any other company representative. I will never deal with that company or Power Dodge again!

04/21/2012

Service Department is Terrible

I have had to take my car in for a problem with the door handle. I made an appointment and it was more than 6 hours with no communication when I decided to call. I was then informed that they did not have the part in stock and that and that I would be called when the part came in. More than two weeks went by before I called back and found out the part was now in stock but I was never contacted. It then took the entire day (dropped off at 9am, didn't get called to pick it up until 4pm) for them to "fix" my door handles. I took my car in today at 9am for a check engine light, and more than three hours later I have heard nothing. I called and was told that Jim would call me back because he was with a customer. It's been another half hour and no return phone call.

01/03/2012

Internet car buying experience

I purchased a used dodge ram from the internet/fleet deparment from a salesman name Chris Bradley, he was great, had the truck upfront and ready, also showed me a couple other trucks that were similar to what I wanted. I picked one out and drove it, within 2 hours I was down the road with a new truck and loving it. I would recomend everyone to this dealer.

Dawn

10/18/2011

Worst Customer Service EVER!!!!

My husband and I have been looking for a new more affordable car and found one through Power Chrysler Jeep Dodge's website my husband called in to speak to a salesman and ended up talking to a guy named George. My husband and I are BOTH active duty military so after we both got off work, I stayed with our 3 kids while he went to the dealership to TRY to purchase the car. When he got there he was not greeted by anyone at the door, he went up to the receptionist desk where the woman was telling him that the salesman don't ever do their job and they are always on break. After a while " came to so called help him out and informed my husband that he had no idea where the keys for the car he wanted to purchase was. My husband had already been approved for his own outside financing, all the dealership had to do was the paperwork and sell him the car. However after 40 mins there " tells him he can't find the keys and he will have to come back. We have been lied to, hung up on, & disrespected

08/04/2011

DO NOT TAKE YOUR VEHICLE HERE TO BE SERVICED!!!

The Service department sucks. I dropped off my 06 Jeep Wrangler at 7:15am because of 3 main issues. The service rep was rather rude to me, was talking down to me and treated me like I was an idiot. I don't know much about vehicles, but I don't need to be talked down to. Then the service rep told me he'd take a look and give me a call, it might be a few hours. He did not even do an inspection of my jeep while I was there, and I felt a little leery leaving it. Though, I figured 3-4 hours for them to find and potentially fix the problem. At the 5 hour mark, I finally called them, and he again talked down to me, telling me that it was something completely different and that the other 2 issues I had were not covered under my warranty and that they would take $200+ to repair. It is now nearing the 4 hour mark from the time that I called him, and I have still not heard anything from them. DO NOT TAKE YOUR VEHICLE HERE TO BE SERVICED!!!

R
risingstar01

06/18/2011

Provided by YP.com
STAY AWAY FROM THE SERVICE DEP...

STAY AWAY FROM THE SERVICE DEPT!!!



Dropped my 2003 Jeep Liberty off at Powers dealership because the A/C was not blowing cold and they performed a diagnostic on it. They tell me a hose and the compressor need to be replaced for $1100.



I had the compressor replaced a year before so I questioned their diagnosis. They then told me they could get the price down to $800 using after market parts and this is when I got really suspicious. I told them I'd pick up the Jeep and take it for a second opinion.(they charged me $123 for their diagnosis)



I took it to a local mechanic(Carl's Car Care) and they said the only thing wrong with it was an AC hose. The total repair cost me $339. Now I've got Ice cold air.



Powers are crooks. Stay away!

05/11/2011

Free Car Wash

Service was great. Everything went smooth... Nice they brought the free car wash back.....

03/15/2011

ALWAYS get a second opinion!

Every time I take my 06 Grand Caravan in for my free oil change, I come out with at least a thousand dollars of recommended repairs. When the warranty was in effect, I didn't question a lot. I wrongly assumed they were telling me the truth. My niece checked the two repairs they recommended when she fixed my brakes and they were NOT needed. Now they say I need a new radiator and have an oil leak. We park in the garage and there is NO oil leak. Sadly, this is not a reputable business. I have always been treated courteously and repairs have been done in a timely fashion. But, who can afford a free oil change that always comes with thousands of dollars of repairs that are not needed?

12/30/2010

ASK FOR YOUR OLD PARTS

When dealing with this Dealership, ASK TO KEEP YOUR OLD PARTS, hopefully they wont "accidentally" throw them away before you get to see them before they scam you and charge you 5X the amount you should of paid.

B
bhertzog

11/24/2010

Provided by YP.com
STAY AWAY FROM THIS DEALERSHIP! THEY ARE THE KINGS OF "BAIT-AND-SWITCH"!

I came to the dealership after receiving a quote on a 2011 Grand Cherokee, only to get there and find out they "quoted the wrong vehicle". Yeah, Right! I verified the price with both the salesperson and manager, and even had the quote and window sticker emailed to me. I cancelled my purchase at a competing (honest) dealer because Power's price was $900 cheaper. What a mistake! To make a long story short, they had quoted me $34,600 for the vehicle. When I showed up at the dealership with a check in hand, the price was not $34,600, but $39,500. Of course, they had "others to show me". No thanks you scumbags!

11/10/2010

Worst service center ever

I've spent hours (literally, hours) sitting in their waiting area to have minor work done on my car. This is with an appointment and after specifically asking how long it would take and was told no more than 30 minutes. Their advisors do not provide updates and nobody cares. I even wrote a letter to Chrysler Corp who thanked me and said they'd keep it in their files but they are independtantly owned so they could not really do anything. I've bought many cars from various dealerships, this is by far the worst. If you can avoid getting your car serviced there, it's in your best interest. There are plenty of other Dodge dealers in the area.

09/27/2010

Worst at keeping their word

Recently went to Power to buy a truck to pull a travel trailer. Very clear about the weight of the trailer as that was the one absolute requirement of the purchase. We were told the truck we finally purchased would pull 12,000 pounds. After the purchase, we discovered it would not but was only rated for 7600 pounds. Returned to Power to discuss what we could do about it and get the proper vehicle Since the error in information was Power's, we thought it fair that they apply the original monies to the proper vehicle. While the back and forth discussions were frustrating, what is most frustrating is that not once in a week have they met a promise for communication. Again and again, will call at such and such time, no call. Worst customer service ever! Be honest, call when you say you will and if you do not have the info a quick call to say where you are in the process. Committed to complete satisfaction, what a joke!

09/23/2010

Rip Off Artists

I made an 11:00am appt to have the oil changed on my 05 PT Cruiser. I told them not to do the inspection, just the oil change. I also told the svc mgr I had to be at work at 2pm when I made the appt. I was 15 minutes early for my appt. I checked for my car at 12:15 and was told my svc mgr was at lunch - what did this have to do with anything? I checked again at 12:45, 1:00. 1:15 and was continually told that it was being brought out. It finally showed up at 1:40 causing me to be late for work. Over 2.5 hours for an oil change? REALLY? To top it off, I receive a list of maintenance totalling almost 5K!! Almost all of which has been done just a few months before. They didn't inspect my car - they just notated anything that might be needed according to the mileage on my vehicle!! I wrote to the Service Manager and General Manager and received no response! They think just because you have boobs that you are a boob!

F
fenix_63

08/12/2010

Provided by YP.com
Dont get ripped off at this service center

RIP OFF SERVICE. I used to trust this service center. I bought a 2001 Dodge Dakota in CA. When I moved to Phoenix in 2002 I took it to this dealer for service and was treated well and given my money's worth whenever I needed service. But that was then and this is now. Summer of 2010 I get a check engine light, I take the truck to these guys and they give me a laundry list of services that need "Immediate Attention" Well over $2,000 worth of services including but not limited to my brakes master cylinder which was "leaking into booster" That was $500, IF I didn’t need to replace the master cylinder or the booster. I paid the $400 to correct the emissions leak(s) that caused the check engine light, but had to wait for the rest (no $). This service rep knew money was tight for me from our fist conversation, but had no trouble telling me I needed lost of expensive services on my truck. I’ve taken good care of this truck all these years, regular oil changes etc.. A friend suggested I check his regular mechanic, so I did. He tells me This Dealer never even removed the master cylinder, and could not possibly have found a leak unless he had. He also told me that half of the things they found we not necessary, and quoted prices at half the rate this dealer wanted to charge me. When I went back to speak with the General Manager, I was told he was not available, I left my name # and # and asked for a call but have not heard from any of them. STAY AWAY FROM THIS DEALERSHIP!

08/09/2010

HAVNT DRIVEN MY TRUCK YET

I bought a dodge pickup and paid cash for it. They said it needed airbag senser in the steering wheele befor the could release it. I had 5 different dates and 5 differant stories from people. This part was ordered 5 differant times. It is starting to0 get redickulas i am getting tiered of getting ne dates everytime i call. All i want is the truck I PAID CASH FOR. I know one thing for sure I will never Buy another truck or car from them again.

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Phone: 602-680-4765

Brands
chevrolet, chrysler, ford, silverado
Neighborhood
Deer Valley