Outdoor Xscapes

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My wife saw this company at one of the county shows and contracted with them to remodel a simple pond. 5 months later it still does not hold water and other than requesting final payment, they do not come when scheduled or call let us know they will not be on site to complete the project. This was to be a one moth remodel and it is now 5 months later. They broke some of the equipment in the old pond, my fish have all died awaiting completion and dealing with this company has been a horrible experience. This is the worst customer service that I have experienced and a not very dependable company. I would highly recommend that you stay away from this company. I plan on reporting them to the Better Business Bureau and the State Contactor Office.

We were contacted by a sales rep after going to the Home & Garden Show. The sales rep contacted us several times and was persistent in wanting our business. We met with him and he gave us a great design. Said he could start in 2 weeks. Once we signed the contract, gave him the down payment, he fell off the face of the earth. He wouldn't return phone calls, texts, or emails. If he did answer the phone, he said he'd call me later, but he never did. I then contacted someone else in his office after 2 weeks have gone by. They were several months out, couldn't schedule but could fit us in Xmas week. We schedule it, they came and did a nice job in 2 days. However, several items that were part of the contract never got done and we were charged for items we never received. The contractor took all the extra pavers with him even though we paid for them. Charged us for plants that were never planted. Said they would reimburse us for the plants. After several phones, them telling us they sent a check, 60 days have gone by and I haven't received a dime. Had electrical problem with a light, took them several weeks to fix. I find the follow thru with their work and the customer service received from them lacking. I could never refer this company.

I would NOT recommend this company to Family or Friends. The poorest customer service I have EVER encountered.