Nava Family Medicine

Write a Review602-279-6282

CLOSED NOW - Closed

I had a terrible experience at this office. I went to this office because it was recommended to me. However it took me three visits to get a full physical including a pap smear. When I call to schedule my second visit I asked if they took my new insurance, I was told that they did. I cleared my schedule to go to my appointment. When I get there and I'm about to pay my copay I am told that I have to pay out of my own pocket because the office has issues with my insurance. However, when I called to make the appointment I was never informed of that issue. I am a busy person, like many of you, and I have to take the time to go do this, so I decided to pay out of my own pocket. Before I saw the doctor I asked the staff if there would be any issues at the time. The doctor came in to tell me that she didn't recommend that I move forward with the Pap smear and to come back at a later date. What I was not informed at that point was that I had to pay again. I went ahead and scheduled another appointment and talked to the office manager. She told me that I would have to pay $45 for an office visit when I returned. I didn't have to pay for the pap again. I asked why if nothing was done during this visit, why would I have to pay again? The basic answer was, it is what it is. Because I needed to get this done and i had already invested two visits, I scheduled a third appointment. Today, when I showed up to my appointment, I was told that I had to pay $90, the full price. This is not what I was told, now the office visit was $90, same cost as the full physical said the office manager. What? Does that make any sense to you? Well that is not what she told me the visit. I was upset at this point because now I have to pay out of my own pocket again and I should have been informed that I would have to do that BEFORE coming to the second visit and when I called to verify if the office accepted my new insurance, I should have been told that i would have to pay out of my pocket until the office issues with the insurance were resolved. If i would have known, i could have looked for an alternative doctor. Instead of apologizing for the misunderstanding, the office manager became rude and confrontational. She told me I could leave and not be seen if I didn't want to. Like you, and as an attorney who runs her own practice, my time and my health are precious. I took The the time to be there and I needed the service to get done. The staff needs to be trained and informed properly so they can give accurate information to the patients. The office manager is unprofessional and rude. Needless to say I am very dissatisfied with the customer service and lack of professionalism in this office and I will not be going back .

BEST FAMILY MEDICAL PRACTICE I HAVE EVER BEEN TO. MY ENTIRE FAMILY INCLUDING MY MOM, DAD, BROTHER, MY SELF AND BOTH OF MY CHILDREN HAVE BEEN GOING THERE FOR YEARS, AND THE SERVICE IS GREAT!!! THEY ARE LIKE FAMILY!! WONDERFUL DOCTORS AND PA'S !!!!