Holiday Madison Meadows

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My MIL lived here for close to 1 year (2012—2013). When we toured the facility, the staff was friendly, the residents seemed happy and there were lots of activities planned for them. The Marketing representative was also very nice and she made it clear that this was for independent senior living, but they had a company, All Care, on-site to help with basic care/nursing needs. So, the apartment company and the nursing company are 2 separate entities within the community and they bill separately. I can’t really complain about either staff in our situation, in terms of them being friendly and helpful (until the very end).



The apartments were okay. A few different options to choose from, but certainly not fancy or updated. You get what you pay for on that front. But my MIL wasn’t used to granite countertops and travertine flooring anyway, so the style of the apartment was not a big concern.



Here are our main 2 issues: #1 Bed bugs; #2 Nickel and Diming.



When we moved my MIL into the apartment, we bought all new stuff. Except for her clothes and a few toiletry items, everything else was brand new that we brought into her apartment down to the pencils, paper and silverware. And of course, she never had bed bugs in her previous home. So, a few months into her living there, we go over to change her sheets and there were bed bugs everywhere. Talk about feeling skeezed out! Her mattress was bought at the Mattress Firm and her linens from Bed, Bath & Beyond, so those bugs didn’t come from there. The Madison Meadows staff worked with us to get an exterminator out and take care of the problem and we were able to save the mattress, but it was just a creepy ordeal. I’ve heard from previous reviews of this complex, that this has been an issue in the past. So, that’s something to consider. It’s not like you walk in to tour an apartment and find its infested with bugs. They are sneaky and hide in the floorboards, etc. I think this complex needs to get very aggressive about combating this problem. About once a month, we’d see a mattress thrown out near the dumpsters and it’s hard to say if it was due to bed bugs or a resident passing away, but it just seemed curious. But my MIL had bed bugs in her apartment and I’ll leave it at that.



Our second big complaint is we are currently being nickel and dimed by their corporate office. We were told by the manager that they required a 30-day notice, which we provided. We put it in writing and had the manager sign and date the letter as proof that they received our notice. Now, 4 months later, we are getting bills for the prorated portion of the month that she moved out in. Basically, we gave notice by December 15th because she moved out January 15th (30 days notice). But now, their corporate office is saying we needed to give notice by December 1st because the MONTH she moved out was January. It doesn’t matter that she moved out halfway through Jan, they want a 30- day notice from the first of the MONTH the resident moves out, not the specific date within that month. That’s not what we were told. They are coming back now, saying that in the rental contract, this is stated. Yeah, okay. But when the property manager accepts the notice we give her and instructs us that this is the correct procedure, we didn’t run to our copy of the rental agreement to make sure she wasn’t lying!! In hind-sight, I guess we should have, but we never had problems with the staff previously so we took her at her word. Silly us!! We paid the first half of the month of January that my MIL lived there and now they want us to pay for the second half of the month after she moved out.



If they were not trying to nickel and dime us, I never would have written this review. Their send-off certainly left us with a bad taste in our mouth for this community.

My parents lived in one unit there and moved to another unit, only to learn it was infested with bed bugs and they suffered bites and doctor visits to treat. Facility delayed treatment of situation and refused to compensate for items that were recommended to be disposed of. We also learned they had had a previous bed bug problem and had taken responsibility but now they won't. Finally had to move our parents from there. While other conditions were not optimal, they were ok, but this was the last straw.