La Terraza Apartment Homes
5333 E Thomas Rd, Phoenix, AZ 85018
Reviews
01/28/2008
Provided by YP.comI have had many complaints since I have moved in only three months ago. The officials at La Terraza Apartments informed me when they showed me the property that I would be recieving a studio that has new counter tops, flooring and cabinets...which was not true. I was never given the chance to recieve a walk through of the apartment (it was never offered to me.) When I arrived to the apartment the carpets were stained, dirty, the cabinets were sticky and the oven didn't work. I was never given a laundry key or a mailbox key. I was told I would recieve the mailbox key within a few days, which I never did. I asked about it and they told me to check back in a few days, as I did. Still, no key to this day which is causing me no access to my mail. I asked them to come fix the garbage disposal and after about two weeks they finally came and fixed it improperly. That night after they fixed it I needed to do my dishes so I used the sink (Since the apartments don't come with dishwashers) and water just came pouring out underneath the sink. I was extremely upset with this and called and left them a message (since it was after hours) that was over a month ago and the sink has not been fixed and i keep reminding them but they must not know how to fix it? Ever since I have moved into this apartment I have been disappointed, upset, and nothing close to impressed. I looked at these apartments expecting to have a great living experience and now I'm not even considering this a fair living experience. I would say, close to poor, if not BAD. I didn't appreciate being lied to and recieving poor customer service. I am not asking for any type of refund, I think people should know about these apartments before they consider living here.
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