Hourglass Cleaners

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They have stained two new garments that were there for alterations. Both times they've denied it. This time the owner went so far as to accuse me of lying to her about it. I've shared my experience with a few friends and EVERY one has relayed a similar experience.

I have NEVER been treated so poorly by business owners! My husband and I were long-time clients who spent thousands of dollars with these CROOKS. They are liars and cheats who will not own up to ruining a garment. We are baffled by the behavior of Sunhi and Brad, the owners, who were completely rude to us and accused us of lying about where the ruined item had been cleaned. They were the only cleaners we used and we are not pathological enough to take an item ruined by someone else and repackage it in an Hourglass wrapper, which is what they accused us of. We know four other people that have had this same DEPLORABLE treatment. They then tried to convince us the discoloration was part of the original dress design. WHAT???

We are calling their landlords to file a complaint and with the Better Business Bureau. Do yourself a favor and use ANYONE BUT HOURGLASS!

i've never been treated so unprofessionally by a business at anytime that I can recall. They were rude and suggested that the damage done to my shirt was not them but perhaps I put it to close to my heater (really) or that my "maids" could have done it! How dare they suggest that. My wonderful housekeepers don't iron or hang up my clothes. I have been their customer for 7 years. I'd would never work with them again and not should you! Bad really bad

OMG!!!!!!! I have NEVER in my life been treated so bad by an establishment that I have been given my business to for over 9 years. I've been going to HOUR GLASS Cleaner for over 9 year. The business was bought over by someone else about 5-6 years ago, but I continued my loyalty to the business.

I used their pick up/ delivery service and had a monthly bill of at least $400-$500 dollars. About 3 weeks ago I went to pick my dry cleaning, at that time I was informed by the owner's wife that my $800 dollar brand new white jacket with leather trimming was severely stained and damaged and that she had followed the cleaning instructions and that it was not their fault. I told her I would take it back to Barney's and explain the situation to them and let her know the outcome. Barney's told me that no one else had brought the jacket back, but they would send it to their Cleaner to have it fixed. The next time I went to Hour glass cleaner to give them more of my business (about a week ago), I mentioned to the owners wife what Barney's had told me..... before I could finish my sentence, she got very defensive and started raising her voice in front of my 9 year old and kept repeating that she followed the instructions and that it wasn't her fault. I told her to please lower her voice, instead she grabbed my stuff shoved it into my shopping bag and through the bag at me and told me to SHUT UP and GET OUT!!! My 9 year old and I were stunned!!! We couldn't believe what was happening. After 9 years and over 20-30 thousand dollars of my business, this is how I was treated, because for the first time I spoke up. In the past I've always let it go when the quality of their work was not satisfactory, and that's my fault, but NO ONE should be treated, the way I was treated. After speaking to a couple of my neighbors, I was informed that, they also no longer use HOUR GLASS Cleaners, because they were also told to GET OUT, when their Garment was Damaged.

I have never wrote a review in my life, this is my first review. I have also never been treated this way before. If anyone else has had an experience like mine with Hour glass, please contact me @ Mahsajune@msn.com. I spoke to my lawyer and my neighbors, we don't want this to happen to anyone else, so we will be taking Action.



PS. Not only was I ever offered anything for the damages, instead they charged me for the Cleaning, so I paid to have Hour Glass damage my new $800 Jacket. Unbelievable!!

Thank You Hour Glass Cleaners!!!!



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I had bought a brand new white medical coat on Monday, washed it on Tuesday and needed a patch sewn on the arm so brought it into hourglass Cleaners on Wednesday. The seamstress who works in the window of the cleaners was very nice and asked if I would like it pressed. But when I went to go pick up my brand new, never worn before white medical coat I noticed a stain on the arm. I pointed it out to the owner who mumbled and looked at the stain. Not only did he not take responsibility for the stain, he blamed me and charged me full price! I couldn't start my first day with a stained coat, it would have been completely unprofessional. So I had to wash the coat 5 times to get whatever stain out that they made on it. I later went back and the owner said he will never admit that he was responsible for the stain and asked me what I want. I am appalled at the way this business is run!