Erik Langhofer - State Farm Insurance Agent

Write a Review480-759-3145

CLOSED NOW - Opens at 8:30am

I experienced a number of different issues with this agency. The biggest problem was that they grossly under quoted me for a personal articles policy (wedding rings).

In December of 2013 my policy with Nationwide expired, and so I decided to transfer the policy to State Farm because my auto and renters insurance was transferred to them earlier in the year. When I called Erik's office for a quote, the receptionist/secretary had me send in my appraisals for the rings, worth just under $13,000. The woman on the phone said, "Any articles $13,000 or below only costs $30 for an annual premium." I thought this sounded too good to be true, but why argue?

They write up the policy and the rings are covered for a year, but actually until late January. Without ANY phone call or e-mail, I randomly get this bill in the mail for $86 with no explanation as to why I was getting it, stating I must pay the bill within 1 month or my personal articles policy will expire in the beginning of March. Confused and surely thinking this was a mistake, I call Erik's agency. I specifically ask to be transferred to Erik (mind you this is the first time I ever actually spoke to Erik even though I had been his customer for nearly a year). Erik told me he would look into it and get back to me.

Two weeks pass and no word from Erik, so of course I call back because my payment deadline for this bogus $86 is approaching, I am set to leave the country for my wedding in a couple days, and I do not want my rings to go uncovered. I reach his secretary and she states he is on the phone and he will call me back in a minute. I get a phone call about five minutes later from the secretary and she said Erik had to leave after he got off the phone (it was around lunch time). The woman stated, "State Farm will not let us change the quote because you have articles at a value around $13,000 and to pay only $30 for an annual premium just isn't going to happen. If you cannot pay by March 4th, your policy will expire on March 10th." Um, excuse me? You are the ones who under quoted me. How is this my problem?

An unexpected bill for $86 on top of the $30 I already paid for the policy was not welcome news or very manageable. My total bill was now $116, nearly 400% of the original quote. The agency should have assumed responsibility and absorbed the loss. On top of that, this all occurred just a few weeks before my wedding outside of the country. So amidst all of the costs associated with the wedding and the planning of my wedding and honeymoon, I had this BS to deal with.

Been a customer with them since April 2013 (11 months). Went with the agency after moving to Arizona because they offered me a lower premium than Nationwide for my auto and renters policy. I was formerly through Nationwide. From April to December, any time I called the agency I NEVER actually received service from Erik (except for the one time mentioned above when I specifically requested him). His secretaries/receptionists handle all of the business and act as his gatekeepers I suppose. My Nationwide agent was always the one and only person I spoke to when I would call with any issues. Erik was apparently too busy to be a respectable agent and tell me the bad news himself about my policy because he had to go to lunch. Awesome, thanks for the great service.