Earnhardt Lexus

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Earnhardt Scottsdale Lexus – Tex, That Aint No Bull, Earnhardt should be ashamed of himself. by CasperScribes - 10/03/2012Earnhardt Scottsdale Lexus, Scottsdale AZ – Tex, That Aint No Bull, Earnhardt should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with bull, very expensive, unauthorized, steaming bull. Automobiles purchased by me in the future and any service work performed will not take place at an Earnhardt dealership. Lexus headquarters - shame on you as well for tolerating unscrupulous and underhanded dealings from a dealership that brands itself with the Lexus name. I do not accept your excuse that some Lexus dealerships are independently owned and not within Lexus Corporate Headquarters control. If a dealership sells and services your product brand, dealership conduct is within your control and responsibility. I was told by Dudley, the service attendant at Earnhardt Scottsdale Lexus, Scottsdale, AZ, that costly repairs of approximately three thousand dollars were needed to my transmission to address a leak. When I declined and indicated I would ask my regular mechanic to make an assessment, I was told the dealership mechanic would take another look. I was called shortly thereafter and notified the leak was not coming from the area the dealership mechanic had initially diagnosed but rather from a different area that would be less costly to repair. I was also told of other items that needed replacement, most of which I did not authorize, and distinctly told Dudley not to proceed with the transmission repairs or the replacement of the transmission and motor mounts. I was then notified all of the work had been performed despite it not having been authorized. I was billed for more than twelve hundred dollars with the claim Dudley misunderstood my instructions. Worse yet, I soon discovered the leak had not been repaired and learned from my regular mechanic that the seal the dealership claimed to have replaced was the very seal my mechanic had previously replaced and not the source of the leak. In summary, I was charged for unauthorized work and the work done did not address the leak. I now have repair bills from my regular mechanic in addition to the charges I paid Earnhardt Scottsdale Lexus. I should mention I contacted Lexus Customer Service and spoke with Kevin who offered me a voucher for approximately 169 dollars to be used for future work performed with the claim the dealership is independently owned and not the responsibility of Lexus.