Dyer's RV Parts and Accessories

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I purchased a automatic satellite system, tripod, and converter from Dyers RV. After receiving the shipment, I realized that they had shipped the wrong product. I contacted the company and spoke with one of their representatives (Jordan C). I explained to him that I was not interested in waiting for the correct item to be shipped, and he told me that I can return the items for a refund. Jordan sent me an email with an RMA# and a pre-paid shipping label attached so that I could return the items purchased. I was told that I would receive a full refund, once the items have been return.Hello James A Gray,Shipping Service Center has provided you with a return label for the shipment below. Dyers RV - Satellite package. Please package up everything all in one box and ship back what you do not want. I put all three parts on the RMA so you can send back whatever you do not want.On July 17th, 2014 I received a call from a Dyer's RV employee (Melanie), and was informed that I would receive a refund in the amount of $661.96.On July 18th, 2014 I received an email from Dyer's RV Support, which stated that I was credited $642.10. I contacted Dyer's RV, and spoke to Jordan C, and was told him that I was contacted by Melanie on The 17th, and she told me that I will be refunded $661.96. Jordan C. told me that Melanie was incorrect, and that she does not know the process. Jordan C, stated that I was charged $19.86 for the cost of a re-stocking fee for the tripod and power converter, since I decided to return them.Since the company shipped me an item that I did not order in the first place, I had no use for the tripod and converter, which were specifically for the satellite system I ordered. For no reason, should I be charged a re-stocking fee for something which was not my fault.I do not believe that Jordan C. has provided acceptable customer service, nor do I think he is thinking about future business from me and my family...