09/30/2020Provided by YP.com
What an easy amazing experience. I am new to the area and got sideswiped and I am so glad that my insurance company suggested Capitol Collision. Very friendly and welcoming staff. Mellissa and Rodney were great! Very quick turnaround on the work and I am very satisfied with the results! 10/10 Will use again!
02/07/2020Provided by YP.com
This place is awesome!! You immediately get greater by Melissa who is amazing, then they make you feel right at home in there fun and creative waiting area. Service is #1 and through the entire process Hugo was sending us email communication letting us know what was going on. Will always take my vehicles back here if needed.
01/28/2019Provided by YP.com
I'm so late in doing this. The service was beyond great. First they set up my rental car and enterprise picked me up. Second, they did an amazing job on my back bumper. Third they fixed a short in my front head light that had nothing to do with the accident. They didn't charge for it and I didn't even tell them about it. I worked with Larry Thude (sorry if the spelling is wrong). He kept me informed every step of the way. There was an additional part that was damaged underneath the bumper so it was going to take an additional day. He took care of contacting the insurance company and the rental company. Basically all I had to do was bring the car in and then pick it up. Since enterprise was closed when I got off work, Larry took care of getting the rental back to enterprise the next day for me.
05/09/2018Provided by YP.com
When it's more than we can repair, we always take it to Capitol Collision. We use Capitol Collision for our personal vehicles, customer accounts and all referrals. Very friendly staff who are always helpful. Excellent work and fair pricing.
01/07/2015Provided by YP.com
1/7/2015 - This is my second review for Capitol Collision. Needed work on my car again and really had no second thoughts about going to Capitol. The staff remembered me from the 1st interaction 5 months ago. Again Brian was easy to work with and Melissa was very helpful in the process. I will definitely use Capitol again and refer everyone here for body work.
8/29/2014 - I was referred to Capitol Collision by a few friends, and after I went in and talked to Brian, I felt comfortable bringing in my car. During a conversation with my insurance adjuster I had a question for Capitol and the owner Dan got on the phone and personally talked to me. I would definitely do business here again. My car looks great!
12/30/2014Provided by YP.com
I was involved in an accident but the other driver was at fault. The other driver's insurance was going to repair my car but they told me to choose the auto body shop I wanted to take my car to. I took my car to Capitol Collision because I heard that it was the best auto body shop. Now, after I took my car to Capitol Collision I regret it because they did some things without my consent. First, they lost a part to my car and tried to tell me that it was lost before I took the car into them. I showed them proof that they lost the part. so, luckily they replaced it for me. Second, I realized a couple days after I got the car back that they switched out my battery. This frustrates me because they did not have my permission to replace my battery. They said that they were having problems starting my car which I don't believe because I've never had a problem with that battery. I've only had that battery for six months and I had a five year warranty on that battery. I called them right away and demanded that they give me my battery back. Although there were problems with this company, the body work did come out very well. But, I do not recommend taking your car to this place.
10/17/2014Provided by YP.com
We were sent to Capitol by 19th Ave Garage who said they are the best, most honest, you will be happy. Brian is wonderful, helpful, great to work with. Melissa at the front desk was kind and helpful. It was a bad crash and they got us through it. Car looks like new. Grreat place!
09/26/2014Provided by YP.com
Great Service! I didn't have an appointment and they did a quick assessment and were able to fix my bumper in a 1/2 hour for $200 less than my first Quote. I will be using them for all future body repairs!
09/17/2014Provided by YPmobile
I was involved in an accident and the other person was at fault in which her insurance paid for my repairs and Capitol collision was awesome I didn't think I would get answers and good service due to them being in network through other party insurance but they stayed on top of everything and even finished 3 days earlier than expected !!!! Brian is wonderful and I'm very happy with the outcome !!!!
07/24/2014Provided by YP.com
Someone T-boned my pickup truck causing alot of damage to the passenger side. Many body parts had to be replaced. Capitol Collision did a wonderful job not only with the repairs but the paint is a perfect match. Looking at the truck you cant tell which parts are original and which ones have been replaced It looks like it just came off the lot. Couldn't be happier with their work.
01/22/2014Provided by YPmobile
I really recommend anybody to go and get there car fixed there, I was a customer there a week ago very friendly staff n professional as well had my car there for 2weeks and they fixed it like how I got from the dealers new, they washed my car fixed it and returned it to me. When I seen it I had a grinch smile from ear to ear no joke!!! excellent job guys, and thank you for restoring my baby!!!:) 5 stars you get
11/05/2013Provided by YPmobile
The guys at Capitol were really nice and professional. I didn't feel like I was left in the dark once I gave them my car, and they helped me deal with the insurance company which was definitely a relief.
10/31/2013Provided by YP.com
It's an awful thing to be in an accident and it only makes matters worse to have to deal with haggling insurance companies and the loss of transportation in the aftermath. When my son was in an accident John Gerrie and Capitol Collision stepped right up to the plate and eliminated a lot of stress for me and my family. They dealt with the insurance company, kept me informed, and provided me solutions to my predicament. I found their customer service to be off the charts. When my vehicle was a total, they helped me get the settlement from my insurance company so I could get into a new vehicle right away. They gained little to nothing from me in terms of business and they were extremely helpful.
09/25/2013Provided by YP.com
I found Capitol Collision online and chose to visit them because of their reviews. Our RV was too big for them to work on so they recommended all pro fleet paint and body in glendale (who did an awesome job). Although I did not use capitol the company is first class- very friendly staff from the minute I entered to when they recommended another shop. Very clean body shop and a very nice retro lobby!
08/05/2013Provided by YP.com
I had an Issue after getting my vehicle repaired at this shop. However, I do believe this was an honest mistake. Capitol Collision was quick to give me a call to get more information. I took my car back to the shop and they sincerely apologized for any inconvenience and made sure they accommodated to my needs as my vehicle was being worked on. They truly went over the top by providing me with a loaner vehicle and compensating for any possible inconvenience. Thank you for taking the issue into your hands and making sure it was resolved. I greatly appreciate it.
08/02/2013Provided by YP.com
My friend informed me about repair service due to my bumper was dented and she recommend Captiol Collison to do the repairs when I went to the shop right away they had excellent customer service and completed the repairs within three day. I was so happy for the quick turn around.
08/02/2013Provided by YP.com
I recently got my Jeep repaired at Capitol Collision. They did a fantastic job. My insurance company wanted me to use their service center but after getting recommendation from friends and looking at the reviews on line, I decided to get my cars repaired at Capitol. My car looks brand new. I would recommend them again and again .
07/15/2013Provided by YP.com
I had a fender bender in my truck and had no insurance to pay to fix it. I found capitol body shop online and they quoted me a fair price and fixed me up. The truck was done on time and the price was fair. They did want I wanted done without trying to run the bill up like some mechanic shops. I'm ex military and don't appreciate any BS. The crew was honest and friendly and the repair was great so i give them 5 stars.
04/19/2013Provided by YP.com
My daughter was told to send her car to Capitol Collision after she was in a minor car accident. this company was very unprofessional and I believe they are dishonest. They conducted an assessment of the car and determined it to be totaled. the car was only going 5 miles an hour during the accident and only the bumper and hood had damage, but they apparently added in other items such as damage to the air conditioner, which was completely untrue. I think their plan was to buy the car from Progressive for cheap and turn around and sell it for a profit since the car was in very good shape with exception to the hood and bumper. then, as we went to retrieve the car, the mechanic told me I had to pay $140 for putting the car back. This is not how this works. I paid the amount, just becuase I did not want to deal with this person. He then followed me out and offered to perform additional work, to which I replied, "I will never bring anything here." I am a middle aged man and I am fully aware that the company who assesses my car for damage for my insurance company SHOULD NOT charge me a fee. I contacted my insurance. they were suprised and agreed that Capitol Collision was wrong in doing so. Do not trust this shop.
Capitol Collision has made numerous attempts to contact this customer to address his concerns; however, he will not answer the phone or return messages. For over 25 years we have taken great pride in satisfied customers and our goal is to address this customers concerns. Progressive Insurance totaled this customer’s car and we collected money on Progressives behalf for which the customer was to be reimbursed by Progressive. Due to the negative reviews posted by this customer, we requested Progressive Insurance contact the customer to explain in detail the process. They did and he will not return their call either. Although it appears to be this customer’s goal to smear our image, we stand by our satisfied customers and make a public request for this customer to contact me directly so that I can do my best to satisfy him. Dan Deary, Owner
04/17/2013Provided by YP.com
After stopping at a filling station not far from the Grand Canyon, the driver side door was unfortunately caught by the full force of the wind after which it no longer sealed properly along the top edge of the door. A trip to Capital Collision and an estimate for replacement of the top door hinge (which was slightly bent), paint, and refitting the door back in place came to $211. But Jon, the employee who gave me the estimate offered to tweak the door at its weakest point along the top edge and away from the front of the car just to see if he could accomplish an easy fix without replacing the hinge. Jon stood on the inside of the door and put his knee up against it and then grabbed the top corner of the door and gently tugged it back which solved the problem. The door now seals properly and it didn't cost a thing.
Thanks for you help Jon.
More Business Info
We understand that being involved in a collision can be traumatic and extremely inconvenient so we strive to make the entire repair process as simple as possible. I-Car certified helps to ensure it!
- BBB Rating
- Regular Hours
Mon - Fri:
- Unibody Repair
- Fleet Repair
- Collision Repair
- Frame Repair
- Automotive Mechanical Repair
- 3M, BASF, Dupont, OEM
- Payment method
- debit, insurance, visa, cash, all major credit cards
At Capitol Collision Repair of Phoenix we offer the following amenities to our customers;
- Air conditioned and heated customer lobby
- Free coffee
- Bottled water and Soft Drinks
At Capitol Collision Repair of Phoenix we are committed to customer service which includes a comfortable experience during services.
- English, Spanish
Better Business Bureau
- I-Car Gold Class Certified Body Shop, 3M Certified
- Truck Painting & Lettering, Automobile Body Repairing & Painting, Automobile Restoration-Antique & Classic, Truck Body Repair & Painting, Wheel Alignment-Frame & Axle Servicing-Automotive
- Other Information