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04/18/2018

Exceeded my Expectations

Needed to get my mother flowers for same day delivery for her birthday. This place told me a price and an estimated delivery time. I never saw any pictures or or anything before ordering.

My mother sent me a picture of the flowers and they are a beautiful spring mix. Cost close to $100 but worth it for my mom. Delivered same day.

They exceeded expectations and were fantastic I highly recommend!!

04/12/2018

They Look Beautiful

Thanks for sending the picture of the beautiful flowers! I'm so glad I found you yesterday and ordered flowers for my boss's mother. She called and said they are "extraordinary" and now I know why! I'll certainly be using you again and again!

02/23/2018

5 stars 3-31-17

I chose Roadrunner Florist based upon the Yelp reviews and my decision to go with a small family owned florist was well founded. I needed a special arrangement for a close acquaintance funeral. When I called, the owner (I assume) was in her car likely making a delivery. She asked me to hold on and then once she was safely pulled over, went over options as I told her what I was seeing on their very thorough website. She knew each product as if she was looking at the website with me.

She made recommendations that I never would have thought of. I knew what my budget was but she didn't ask what I wanted to spend; however instead saying such and such would cost $75 and asked if that was within my budget. She had no idea that my budget was actually $150-$200. We completed the order over the phone with the agreement that the arrangements would be delivered later in the day. I was told that they send a text to advise when the delivery is being made and they send photos of the arrangement(s). I thought this alone was amazing, because so often in the past when I've ordered flowers then a day or two later visited the recipient, I was embarrassed by what I saw.

I believe $165 for a delivered arrangement (we actually went with two items because I wanted greens as well as colorful floral) is not a small purchase and for me to give them 5-stars means that what was delivered was worth that and possibly more.

02/23/2018

The Best (1-9-18)

The owners of this flower shop was patient and amazing in how she located me and handled my situation! I couldn't be more happy!! Tina went out of her way to make sure that she found,& contacted me in order to deliver them .. they were exquisite! I at first dodged her texts and calls thinking this was a server if some kind .. so she never gave up texting me .. always leaving me her name, number of business, so I looked up roadrunner florist on yelp , Tina answered the phone listened to my predicament and discreetly delivered the flowers as per my instruction! Thank you so much for your personal touch, understanding & Professionalism! You are the BEST Tina !!
Thank you,
Michelle Greiserg

EN
Elaine N.

01/17/2016

Provided by YP.com

This place knows how to do customer service right! Call Tina, she will customize a gift basket for any occasion, even incorporate fresh flowers from sister company Roadrunner Florist. Basket Express has been in business over 20 years, must be doing something right!

JS
Jane S.

01/16/2016

Provided by YP.com

I must tell you about this terrific gift basket shop! I ordered 18 gift baskets for Christmas and each one was wonderful. They were full of exactly what I asked Tina to to (which was a lot of chocolate and she even had fudge) and topped with a beautiful bow. Every one of the lucky people who got one called me to tell me how nice they were. I highly recommend Basket Express!

11/23/2013

#1 in Customer Service

I wanted to send my daughter something special to her work on her birthday. After reading numerous reviews I choose Roadrunner Florist. Tina was wonderful in helping me select just the right plant for someone who has an allergy to most flowers and manages to kill most plants. The plant is beautiful and should survive well in her office setting. Oh, and also the cookies were well received and quickly devoured! Great customer service is a priority with me and you certainly accomplished that with your personal touch and attention to detail, as well as timely delivery. Thank you again and I am pleased to share my experience with others!

06/13/2012

Wow!

I am Tina, and Pamela, owners of Roadrunner Florist & Basket Express. Did you know we've been here, with the same owners and in the same location, for more than 34 years? Yes, there are flower shops that say they've been in Phoenix longer, but they have had numerous owners over the years. Not Pamela. Through thick and through thin, including a heart attack and 5-way bypass, she's here, designing incredible arrangements just for you. Are we unique? You bet we are. Just like you, no two arrangements from Roadrunner Florist are alike. The gift baskets I design are not sitting around waiting on a shelf for you to pick them up (like at a big box store). I design every one individually, and top them with a "Tina-bow" that I create myself. You can see examples by visiting my website http://www.giftbasketsbytina.com. Because we are small, we are able to control what we do, how we deliver, when we deliver, and how happy you are. Read our reviews all over the 'net and then we're sure you'll agree: Roadrunner Florist & Basket Express is the #1 flower shop in the greater Phoenix Arizona area!

09/07/2011

Funeral Flowers and last minute too

They say when you can't say it loud enough or sincere enough, or are crying too hard, say it with flowers. I called Roadrunner Florist to express my simpathy to our extended family when our Great Grandmother passed away. I waited till the last minute to call and Roadrunner Florist welcomed my request to arrange a nice, soft and loving piece to be delivered to the Mortuary that same afternoon. Thank you for your prompt personal care. The arrangement was so well received that some commented to me just how beautiful "my" flowers are. Thanks for your kindness, skill and customer service.

08/25/2011

Plant Flower Arrangement

Very curtious, friendly and helpful on the phone in chosing what arrangement to send. Just order the arrangement today, so the arrangement has not been received. I will be back to give another review once the arrangement has been received. As far as customer service goes I give this florist shop an A+.

02/09/2011

great service

I went to Roadrunner florist and purchased " Stargazer Lillies" for my mother and fathers anniv. They have bloomed sooo beautifully. Pamela and Tina were both wonderful to work with. I would recommend Roadrunner to anyone looking for a flourist !!!

11/03/2010

Excellent Service

Friendly, dependable, service. It was a pleasure talking to Tina. She makes you feel like a friend from the first conversation.

08/25/2010

Exceptional Throughout the Years……

I have been a loyal customer of Roadrunner Florist & Basket Express for around 10 years! Although I have changed jobs over the years, I always utilize Tina & Pamela for all my floral/gift basket needs! They are 100% dependable and always able to give greats ideas and/or suggestions when I’m unsure what to send. The recipients are always thrilled with their delivery! I highly recommend their company for all your delivery needs! I guarantee you’ll grown to love Tina and Pamela like family, just as I have over the years!

06/26/2010

Outstanding Service

Tina was a great help. We had 24 hours to get a floral arrangement to a Funeral Home in Phoenix, and we were traveling from Chicago. Tina took extra time to confirm actual time of the funeral, and made sure the arrangement arrived on time. Quite honestly a good portion of florists don't worry about this important detail. We also receive an e-mail confirmation with an option to view the arrangement prior to arrival! Road Runner Florist sweats the details, and it is greatly appreciated. I will definitely use them again.

05/27/2010

Creations of the heart sincerely bless the heart!

I am really glad I chose Roadrunner Florist from the myriad of others! From the initial greeting I received when I called, to the picture of my arrangement they created and posted on facebook so I could see it; I could not have been more satisfied. They took time to clarify my order and then invested their heart to ensure what they created for our daughters birthday would denote just how truly special she is to us. Thank you Pamela and Tina!! I will certainly be calling Roadrunner when I need to order flowers again!!

03/03/2010

an angel in the desert

An answer to prayer. Finding the right florist when you are 900 miles away was wonderful. Tina was fabulous. Took care of all our needs for a funeral. Flowers and fruit basket were outstanding. She showed a genuine concern for our situation. Friendly, helpful and just plain nice to deal with. Would recommend this florist to any and all.

02/05/2010

Unique - Superb - Efficient and Reasonable!

Met these lovely ladies about 20 years ago, when I received a gift from the shop. So impressed was I that I started using them more & more frequently over the years, and they have never failed me! Flowers stay fresh much longer than those cheap grocery store ones, the arrangements are picture perfect, the baskets full of all kinds of goodies! What I love most is the customization, not everything here is cookie-cutter. Call them directly and explain what you want and what type of person you're buying for, and they will CUSTOM build to your satisfaction! Baskets, flowers, combo's, fresh fruit, chocolate, a wide variety of teddy bears, toys, just ask they have something for every occasion! Even non-occasions! All across the U.S., they will ship anywhere!! Very reliable :)

02/02/2010

Terrific Service

I have known Tina for many years and she does everything with zest! Both she and Pamela will do their best to provide just what you want and need for any occasion. I live out of town and can count on them to deliver a tasteful arrangement for someone in the Phoenix area. Do not hesitate to try them!

02/02/2010

Local Dynamic Duo in Flowers

Over the past 10 years I have personally used their service and also in my business. Whenever I needed something I would call up Tina and Pamela, just say the occasion,how much I wanted to spend, and they took care of everything for me. I knew the arrangement would be perfect. They are not just good florists - but very good people. People you can trust.

02/02/2010

When You're Miles From Where You Need to Be

I live in Rutland Vermont and because I lived in the Phoenix area for more than 30 years, ending in 2000, I still have a lot of friends who are there. So when it comes to birthdays, anniversaries, something unique for Christmas from Basket Express, or sadly for funerals the staff and owner of Roadrunner/Basket Express have always been terrific.....and I am most grateful for all there help over the time I have been gone. You simply can not go wrong with these two ladies helping you.

More Business Info

Gift Baskets that Guarantee a Wow!

Hours
Regular Hours
Mon - Fri:
Services/Products
Custom Designed Gift Baskets for All Occasions. Reasons to send gift baskets include:A new baby, a birthday, an anniversary, a get well, an expression of sympathy, a new home, a new office, a thank you, and Christmas. Each gift basket is unique and designed just for you.
Payment method
visa, discover, mastercard, all major credit cards, debit, amex
Location
Located inside Roadrunner Florist, a local flower shop for more than 37 years! 7 blocks east of I-17 on Bethany Home or 3 miles west of AZ51 on Bethany Home, you will find us 3 blocks from the Montebello Light Rail Station.
Neighborhoods
Alhambra, Phillipine
Associations
AZ Professional Gift Basket Association
Categories
Gift Baskets, Florists
Other Information

Parking: Lot