American Family Insurance - Monica Valencia Agency

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I was with American family for many years before Monica Valencia took over the accounts of my retiring agent since that happened the service went noticeably downhill call backs taking to 3 days sometimes and there always seems to be confusion in payments and coverage upon leaving after many years and many dollars paid to her agency I did not even receive a single phone call, very unprofessional and upon closing my account they sent me a check for a refund of almost $200 on one account and then turned me into a collection agency for $66 on another account that had been paid for for 6 months. During this whole process not one call from Monica

Monica has been very professional. Has been a very good experience and has been a great value. Had renters insurance with them and just accepted their extremely competitive auto quote.

What a horrific experience it has been. I rarely write negative reviews (I can only think of one) but I write many positive reviews. After nearly two years with the agency I am leaving. Customer service is atrocious. The only thing that kept me staying was the inconvenience of switching, but given the latest incident (once again cashing my check without providing me with documentation after repeated requests), I have to go. Beware of this agent. In fact, it is unlikely you will ever meet Monica. In my years as a customer I never met her; all correspondence was done through non-agent staff, even when I went to visit in person on two occasions.

i.e., A locWhat a horrific experience it has been. I rarely write negative reviews (I can only think of one) but I write many positive reviews. After nearly two years with the agency I am leaving. Customer service is atrocious. The only thing that kept me staying was the inconvenience of switching, but given the latest incident (once again cashing my check without providing me with documentation after repeated requests), I have to go. Beware of this agent. In fact, it is unlikely you will ever meet Monica. In my years as a customer I never met her; all correspondence was done through non-agent staff, even when I went to visit in person on two occasions. al favorite, or highly recommended because